KFC — Restaurant in Williamsburg

My husband and I went there on Tuesday, July 8, 2025 at about 3pm. We wanted to get the Tuesday $10/8pc dark meat extra crispy chicken (take out). We have been coming here since July. 2014, and have ALWAYS left satisfied! Today, however, when I asked for all or mostly thighs, the “Manager” informed me they don’t substitute pieces (they have given me thighs ever since we started coming here but he informed me that HE was the Manager now and there will be NO substitutions)!! Plus, he also informed me that they don’t have any extra crispy, only original! He said he would give me breasts and legs (extra crispy)…I thought they didn’t substitute, hmmmmm. I asked why they didn’t have any dark meat extra crispy when Tuesday is there $10 Special! I was informed that since this was not their “busy time”, they don’t cook it because it would sit and dry out!! Hmmmm again, but they had plenty of ORIGINAL, guess THAT doesn’t get dry 😏!!!!!! So I said what will I get…he said 4extra crispy breasts, and 4 legs. I said ok. I took my order and went home…when I opened the box, what I REALLY had was…2 breasts, 4 wings, and 2 legs!!!!! I don’t eat wings AT ALL…for some reason, he CAN substitute if HE wants to!!!! Needless to say, we ate the breasts and threw the rest away!!!!!! Guess we paid $10 for 2 breasts…kinda expensive if you ask me!!!! I have NEVER been so disappointed in my life! Guess we’ll wait a few months (they should have a new manager by then, we hope), and try again….if HE is there, we will walk out and eat somewhere else that has professional management…oh, and by the way, while they were preparing our order, the “Manager was busy looking at his phone the whole time, AND he was so distracted he almost forgot the 2 small potatoes I ordered…he had to call me back…put the phone down and be the MANAGER you SAY you are!!! You need a different...

Rude african american girl at the druve through. Had to change my order because I was ordering for my patient and didn't want to charge that much to her card for 4 wings. In which can ro 12.00 with no sides or drinks. So I had to wait for her response. Was talking to the girl at the check out and while talking to her she turned away while I was asking a question and I guess the other black girl was a supervisor and had to change the order with a key. I guess she thought I couldn't afford it. The only reason I say this is because when I went to drop off the food, which in turn became a 3 pice wing combo I realized I didn't have my drink. So I had to return and went through the line and informed the person in the drive through that I was there to pick up the drink I didn't get with my combo meal. When I reached the window there was a Caucasian lady there real nice asked me what I order when I told her I just needed my drink. The black lady said thats the women that changed her order because she didn't want to pat for the 4 wings. Now remember I still paid 10.00 or so .she had an attitude and at this point so did I. So it didn't end well this time for me. I have been there many times for my patient and always had good service. Trixy always takes good care of me with her food. All in all if you see to black girls at the window an it isn't Trixy don't change your order at the last minute. I'll just get her Popeyes the next time. I have no tolerance for...

It's legit difficult to order chicken at this place. I swear, I'm not someone who likes to point fingers at fast food workers, but I don't think I've ever encountered such consistently awful service anywhere. Crazy long waits for responses at the drive-thru ("order when you're ready" "ok sure I'd like the 5-piece chicken tenders box" a minute passes, waiting]). Then when they do respond, it's like they've never seen the menu, or maybe just don't speak English? Like they speak fluently, but have some kind of massive block where understanding how chicken ordering occurs. [a minute passes, waiting] "All right, original recipe or extra crispy?" "Um, that's an option? The menu and picture don't make it look like an option." "Wait, you say you want the 8-piece family bucket? You gotta pick what kind" "No, that's not even close to what I said." [repeats, much louder "All right, regular barbecue OK?" "Barbecue what? Like a dipping sauce?" "No, for the barbecue chicken" "What are you even talking about, I JUST WANT FIVE FREAKING CHICKEN TENDERS, THIS SHOULD BE SO EASY, WHYYYYYYYYYYYYYYYYY"

I honestly think they might just be horrible on purpose so you give up and leave? Because I've had to, multiple times. Bullying? Pranking? I don't know. I hate it, I hate this place, I hate going there, I hate trying to get chicken from these people who so obviously despise chicken...