Clean Eatz — Restaurant in Wilmington

Update: as of today this issue seems to be resolved and able to use my phone number only for reward points. Whenever a company says you can only use an app to receive rewards for buying or using a product, just take into consideration the thousands and thousands of people who can't use an app much less a cell phone. The disabled or challenged people who are losing out on rewards due to this forced practice of "Only can use the app to get rewards" seems like discrimination for challenged people. I've updated my star rating from 1 to 5 as everyone was nice at the store we frequent.

Leave me a number or email to contact me as I won't leave it here.

Have been a loyalty customer for three years now and have never had a problem providing my phone number at the register during checkout to receive my disabled cousins reward points who is the one who buys the frozen meals in store because it's easy for him because he only knows how to use a microwave to warm his meals. He's 72 years old and I help him as we go almost every week to the store in Newport KY 41071 to get his meals. Today while at checkout we were informed that our phone number was no longer used to get the reward points that we would have to use the app only for rewards. How is a handicap person who doesn't use a cell phone able to get rewards? Are the elderly and handicap forced to only use the app to get any rewards? I used my phone number and signed up a few years ago on the rewards program site and now being told we can't use our phone number that the app has to be used. VERY disappointed in this requirement as he has now been cheated out of over 200 +points or more the past few visits when they pretended to put in our phone number for the rewards and now not showing up on the LOYALTY program website. This is not what the loyalty programs website says!! Just a phone number is needed to get rewards. ...

This is a review about corporate.

Since October ‘24 been using clean Eatz cafes and online ordering. Since that time they have released 3 different apps. It took me 6+ months to finally use my points to get a discount on my order. Corporate told me the point were only valid in cafes and vice versa.

The app all of a sudden doesn’t recognize my address as a delivery address, which before was no issue at all. Customer service throws the phone on the hook when you call. When you try again the phone is not being answered. When you try a 3rd time, you get an automated message requesting to leave a voicemail. You then get disconnected because you can’t leave a voicemail (they never listen to their voicemail box).

How am I going to put in my order? Olivia Sutton from Customer Service was absolutely of no help per email and I have not, to this day been able to put in my...

My first time visiting clean eatz (Saturday 9th August) was a pretty good experience. The cashier was very cordial, patient and awaited my order which is commendable. Additionally, there was very little wait time after ordering and the food was tasty.

However, during my visit today (Tuesday 12th August), I was insulted by another cashier around 12pm (didn't get his name) due to his assumption that I was some delivery person there to pick up MY meal plan that I pre-ordered.

When I gave him my name, he told me, "Not YOUR name, the name of the person who you're picking up for." I considered this to be immensely disrespectful and completely contradictory to what customer service looks like.

As a paying customer, whenever I visit any establishment, irrespective as to how "different" I may appear from everyone else, I expect many things, however, blatant prejudice isn't...