P.T.'s Olde Fashioned Grille — Restaurant in Wilmington

While I understand the challenges of Azalea Festival weekend and that it was the lunch rush, the staff's rudeness and dismissive behavior was disappointing. After waiting 20 minutes for my order of three burgers, and watching several people who had come in after me receive food, I politely inquired about its status, only to be brusquely told it was coming up next. Ten minutes later, still without my food and again observing several customers who ordered after me receive their orders, another staff member rudely reiterated that orders are processed in the order received. I pointed out that this couldn't be true, as I had seen numerous people who arrived after me get their food first. At that point the first staff member rudely chimed in, and told me if I didn’t like it they could just give me a refund. I would have happily done that, but couldn't as I was responsible for bringing lunch to two elderly individuals. Finally, after 45 minutes of waiting and observing four more people who arrived later than me receive their food, I received my order. On the positive side the food as always was delicious. I had hoped to resolve this matter directly with management, but the phones at this location continually ring busy and automatically hang up. I also stopped at the Porter’s Neck location near my house where I go all of the time, hoping to get information on how to contact management, but was informed they all have different owners. As a side note having owned a business for 25 years and having great appreciation for the service industry, and taking into consideration how busy they were I tipped 20% on my...

This restaurant is one of my go-to places when I want a quick, easy, and really satisfying Burger/Grilled Chicken Sandwich and fries. The Grilled Chicken Sandwich is actually my favorite menu item. It has a great grilled flavor and is usually cooked perfectly. I get cheese, Lettuce, Tomato, Mayo, pickles & onion on it. I get a side of honey mustard and chili to dip my fries in. No, not together with the Honey Mustard and Chili. I dip in them separately. Both are so good it's hard not to have both. The fries are delicious. They season them really well with lemon, pepper, and salt. The Burgers are also good. It seems to me the Burgers are probably frozen patties, but they may not be. I am just assuming based on my taste, but I could be wrong. There are two Burger sizes. Both come with fries and a drink. Their lemonade is delicious. The service is excellent. You order by filling out an ordering ticket that has the menu listed on it. You pay after your meal, so hold onto your ordering slip. There is indoor and outdoor seating. If you eat outdoors, you can order at the window on the side of the building. This is a must-try if you visit or live...

UNCW alum here. PT's has been a staple for me for 30 years. We never go to Wilmington and not go to PTs. (Sorry for the double negative) I used to get their hot dogs. They're served split, open-faced, and perfectly grilled. Then, I got on a black bean burger kick. When I go now, I get the grilled chicken sandwich everytime. I add the basics (mayo, lettuce, tomato) but then get a honey mustard on the side and dip it at each bite. It slaps. I like to pretend that I'm eating healthier because the chicken is grilled, and you know you HAVE to get the fries. The fries are seasoned with a salt/pepper/crack that is unique and delicious. I dip those in their honey mustard, too. The service here (and all the PTs actually) is better than Chick-fil-A and you don't leave feeling guilty for...