Cheng’s Asian Kitchen (161 Gateway Dr #1) — Restaurant in Winchester

Don’t really want to put this out on this venue however when I called the person who answered the phone was hard to talk with. Language was an issue. I could not understand very well. So they need to know. I have purchased food and been a patron for a long time. Best food around. I travel from gerrardstown to get the food. We eat in and do carry out. On Nov 25 I went in and placed an order. Food was prepared in a super busy environment. The gentleman that was working the orders was angry and barking at the two ladies. He thru receipts on the floor. Yelled at the cashier and the other woman. Everyone was working very hard. I picked up my order and went home. When we opened the food we were disappointed. No sauce on a mushy general tos. Egg rolls mushy inside. Not edible. My husband ate a few pieces of sweet and sour. His regular choice. He told me something was bad with it. He refused it. We trashed all of the food immediately. Later that night my husband was sick. Violently sick. I wasn’t feeling great. And our dog who had a few pieces got sick and vomited. Can’t say it was the food for sure however both of us and the dog. Seems It...

We have been ordering from Mr. Cheng’s for three years now. I don’t know if they are under new management or what, but we had a horrible experience tonight. They changed their online ordering system so I did not have our usual orders saved, so to save time and frustration I called them directly to order. When we got home, we noticed our usual order of chow mei fun was prepared completely plain. Normally, it has some sort of yellow spice on it. we called to ask them to fix this, and I got put through the ringer by two different employees, telling me it was all my fault for ordering the wrong thing. Apparently, there are two different kinds of the dish that I was not aware of. They agreed finally to fix the order for which we had to drive all the way back to pick it up. When we arrived, they unceremoniously took the original food item that we brought back, took it back to the kitchen, tossed it in some spice, and handed it back to us. I cannot imagine that this is allowed by food safety laws, and it also felt like a very rude slight to not provide a fresh meal as they indicated they would do. Pretty disappointing, I hope you guys do better...

This was our first time eating at this restaurant. We were looking for a Chinese restaurant that could accommodate vegetarians, as well as meat eaters, and a Google search brought up Cheng's. Cheng's is a clean and inviting Chinese restaurant with a good-sized menu. It would be great for take out, and also has a few small tables for dining in. The restaurant itself has the appearance of Chinese fast food, but the food quality is better than regular fast food Chinese. It appears to be all made to order rather than pre-made dishes sitting in chafing dishes, like at Panda. The vegetables in our meals tasted and looked fresh and crisp, not frozen. The ingredients seemed to be of good quality. The food was not overly greasy either. There are several vegetarian options available, in addition to meat options. The Kung Pao Tofu was incredibly delicious, and the fried tofu in it was cooked to perfection! The lunch specials are reasonably priced, and the customer service was extremely friendly and accommodating. We will definitely be returning to try more...