Baskin-Robbins — Restaurant in Windcrest

This is the last remaining Baskin Robbins in my immediate neighborhood, as the other one, on N Nacogdoches Rd just completely went out of business. However, this one was always a nicer one - newer, larger, and also containing a Dunkin Donuts. However, this one has some problems that will hopefully be addressed:

1. On my visit yesterday, they only had about half a dozen flavors available - and some of those were almost depleted. I got a sense that either they were having supply problems or perhaps issues with a refrigeration unit. Hopefully this will be resolved.
2. After I was served my ice cream scoop, I was prepared to pay at the register located at the ice cream counter. The counter clerk told me I could not pay at that register - I would have to pay at the Dunkin Donuts register on the other side of the shop. That counter already had a long line, comprised of not only people paying for ice cream, but also customer buying coffee and donuts. It took me about 15-20 additional minutes just to pay, because I was waiting on people deliberating about what types of donuts they wanted in their mixed box orders or deciding on what kind of coffee they wanted. Meanwhile, we're standing around holding our cones since there is no place to put them. Now, the entire staff there was very nice & polite, and the ice cream & waffle cones were delicious, but that is a terribly inefficient checkout process! I just wanted to pay at the ice cream counter. Hopefully this is just a temporary technology issue with the registers and not a permanent policy.

I don't think I would want to put up with that every time I want ice cream, or coffee and donuts, for...

My husband and my daughter went to go buy me my cappuccino blast and some ice cream for my kiddos. He asked for my drink and Oreo cookie ice cream, vanilla shake and a world class ice cream which their no. Ice cream. And they told him they don’t have the world class ice cream, So okey. He went to the window gave him the coffee which is he didn’t order then got the cappuccino blast., then the server says he’ll be rt back for the ice cream.. so my husband and daughter was talking that y they don’t have the world class ice cream always … so I guess the lady from inside heard it and says they have it… then my husband asked y did the other lady says you don’t have one …and they the lady replied to my husband saying sorry abt that I guess they are being lazy…. Wowww I can’t believe it …. Bad customer service … Y hire ppl like that .., if you guys know they are lazy fire them and get a reliable ppl working… there’s a lot of ppl...

They sell ice cream. They don't have all their different flavors out, and weren't willing to go get any of the ones I wanted to eat; even though they had it in the back freezer. Too cold they said. I settled for two of the flavors they did have on display in their 'scooping' cooler. Not my favorites, but they were good.

They sell donuts. They just didn't have a big variety from which to select. And no cruellers (or however it is spelled)! My kids used to call them 'truck tire donuts'. They only had one jelly-filled type and one creme-filled type. No old-fashioned chocolate donuts. And sadly, the Apple fritters were about half the size they used to be only a couple of years ago.

When one is diabetic, one has to pick and prepare ahead of time when and where one decides to cheat on their diet. This night's adventure just wasn't worth the effort. Maybe another time it...