Burger King — Restaurant in Windcrest

3/16/24 afternoon. We got out of our car and walked by a middle age Burger King female associate with dyed red hair, wearing a drivethrough headset, as she was chatting away with someone parked in front of the store. Went inside, no one was around but a guy working on a drive through order, who didn't acknowledge us. The place smells like it's not cleaned well. Sat there for about 3 or 4 minutes as the woman continued to talk outside until the guy working drivethrough stopped and told another guy, that was apparently somewhere in the back, that we were up front. That guy came out, didnt say anything to us, went outside and told the girl we were waiting. She STILL didn't come in but kept talking for another minute or so. Then she comes in, gets behind the register, doesn't look at us, or smile, but dryly says "Sorry for the wait, how can I help you?"

SERIOUSLY? Like you didn't know we pulled up and got out RIGHT NEXT TO you? Like WE didn't know you were just out there BLOWING US OFF? She was absolutely ridiculous.

THEN. The guy in the drive through asked her to stop and come ring him out for him real quick because his drivethrough order has been finished for some time and they just need to pay.

We just left. Don't go here. They don't CARE. At all. And by the smell of the place, your stomach will pay for it with some cross-contamination or bacterial illness...

Disrepair. Visited this Burger King on 9/24/2022. Ordered two whopper meals from inside the store. Food was a little slow, but acceptable. Taste was OK, and food was warm and hot, but goes downhill from there. Service and interior was horrible. When I ordered two diet cokes with the meal, I was given the drink cups immediately, but when I went to the drink fountain area the ice machine was broken and a customer said I had to ask someone behind the counter to fill my cup with ice (why didn't they offer ice when giving me the cups?). So I waited at the counter to ask for ice and several people walked right past me without acknowledging me at all. Finally after several minutes someone got me some ice. Walked to the tables to sit down and most of them were dirty (but there were only a few customers so not that busy). Floors and walls and tables were bad and I felt like I was in some hole in the wall dive, not a major chain restaurant. No one lifted a finger to clean anything the whole time I was there. See attached picture to see disrepair of walls with cracks, chipped paint, water stains, etc. Fountain area also in disrepair shown in pic. Not a very appetizing place at all. Only reason I gave two stars was because the food was OK, but couldn't stomach all the fries sitting...

We drove here for take out only to find the drive through closed. We went inside, ordered a Texas Whooper Meal and a regular whopper meal with an order of chicken fries. I was told it would be five minutes for the chicken fries and I agreed with that being fine. I pay for my order and while I’m waiting I start to notice that this place doesn’t look very sanitary. I start to regret my visit. 10 minutes later the gentleman comes up with a bag of chicken fries to tell me he has no chicken fries. I ask him what it is that he’s holding and he responds “spicy chicken fries”. At this point I request a refund on my chicken fries and I’m told that they cannot refund me any money “because the order had already been ring up”. It makes no sense. I ask him what he can do to compensate me for not having chicken fries and at this point he says he’ll throw in some mozzarella sticks. The fries were cold, the burgers were cold. This was a terrible experience. It’s a shame because we really like Burger King. We will be visiting a different location from now on. There were only two people working at this restaurant which explains why the drive...