We ordered a basic cheese pizza hoping it might be the easiest, fastest option. After stepping aside to wait, the next person came in, asked for what was ready, and walked out with a cheese pizza. I was confused by I was waiting and they didn't have to. Alas, I'm patient as they obviously could use more staff on the shift given the number of mobile orders coming in. Another person comes in with a more complex order. They wait a bit and then walk out with their order. Meanwhile, I watch an employee count a cash drawer and walk out back to prepare orders with no noticable hygiene (sink, gloves, etc). I inquired if my order might be ready soon as it had been 20 minutes and two walk in orders had come and gone never mind the mobile orders. "What did you order?" "Two minutes." We finally got our order and walked out. The pizza wasn't as hot as expected for something that seemingly just came out of the oven and I therefore questioned where it came from. In the end, it was inexpensive compared to other locations around and my standards are very forgiving. But, when my kid notices that things don't seem to be going well, it's not easy to overlook. I'm sure we'll go back at some point when desperate times happen, but it's certainly going to take some time in hopes that they can improve their staffing and customer service between...
Read moreDo not come to this location. They have no sanitation and you will wait forever.They really need to think their team and workplace over. The workers are severely understaffed, clearly stressed, and had no leadership. Corporate needs to go in and take charge. No way to turn orders off when your team is clearly over their limit, no support from any management, no leader to direct and give orders, and definitely no communication. If there was management on the floor today they clearly aren't working out. I had a 35 min wait on the app. I waited another 30 mins to get my order when I arrived. I couldn't even talk to the cashier because she was so busy with everything else and ignoring customers. The workers are not without fault either. All of them ignored customers, touched face, nose, mouth, clothes, and more then touched FOOD, they all had masks on their chins, no one washed their hands that were in clear view in the 30 mins, no one had clear effective communication to anyone. The cashier was running around actively pretending she did not hear customers and touched cash then food while we are in the middle of a pandemic. I don't even care about my wait time as much the sanitation and lack of order...
Read moreWent to the Windham Maine location today at 6:12pm and the doors were closed and locked with two employees standing there doing nothing. Had went on the app around 5:50pm to order 2 pizza cheeser cheeser and 2 crazy bread knowing they close at 7 pm. and the on line said it was temp down. So i called and noone picked up.... waited a couple min and called again... still noone... called 2 more times, still noone... called a 5th time and the line was busy. Gave it a min and called again still no one picked up. Drove down to the store location, i live within 5 min drive. To find two employees standing there at 6:12 pm at the register doing nothing. The doors were locked. Well getting pizza went out the window. The sign on the door even says, lobby open till 7 and it was not. I have a feeling they have some employees that closed early couse they didnt want to work. Just at supper rush . Ruined the nights plans for...
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