Mary's Pizza Shack — Restaurant in Windsor

I came down for the fair with my kids and decide to grab pizza for dinner before heading back home to Ukiah. I called placed an order and told them we where on are way. The girl told me 10 to 15 minutes and I said great enough time ge there and eat. When I arrive 12 mins later I was told that I couldn't eat inside. I asked way and the young man said because I said it was to go. I told him I never said it was to go. He said we could dine in. Then we asked to speak to a manager and he said he was the manager and we said that this was bad customer service. Then he said we could stay but when to tell the rest of his staff that he was upset. Not one of your employees it's acknowledged us the whole time we where there. Which was less than 25 minutes. The guy man that was working on the floor was have a deep conversation with two lady's about the football game and telling them it was ok that they stay as long as they need to. We felt every uncomfortable. When we left we asked the manager name and he said Jake. My wife and I have been in management for a long time and told Jack this is definitely a learning opportunity for him and his staff. Jack did say it was policy that to go orders can't dine in. We explain that the girl that took are order should have asked the question if we where eating in? As I said we where coming from the fair and heading over an hour home we had no intention of eat in the car. Pizza was not great and yes we ate it as we had hungry kids. We hope with this post that the staff will learn and think about how this makes your customers feel. Times are tough and we do have lots of options and choices Mary's pizza shack. Next time it will be somewhere with better customer service. August 7...

Had an order of two entrees and two salads delivered and they forgot the order of breadsticks and blue cheese yet I was charged for them. When I called immediately to let them know, the gal who I spoke with told me they would have them delivered. 2 1/2 hours later they’ve Not been delivered and I was assuming they wouldn't be. So my husband called to find out what was going on and they said because it was a DoorDash delivery, we have to call DoorDash because maybe the driver might have taken them. Well, I doubt that since the bag was sealed and had stickers closing the top of it and if that’s the case, why didn’t the gal tell me that when I called 2 1/2 hours ago. So then I asked can you just credit my card back because I was charged for them and she said no you have to call DoorDash… so basically Marys could have and probably did forget to put them in the bag and they’re off the hook because they said it’s DoorDash’s problem and my problem. It’s not the money, it’s the principal. Just a heads up if you order from Marys In Windsor that if you don’t get your order, it’s your problem if you have it delivered by DoorDash or third-party and you won’t get your money back unless you deal with...

If I could, I would give this place zero stars my food taste like rubber. The cheese looks like rubber and it looks completely fake and it makes me feel like I’m eating trash from the garbage dump. This place needs to be shut down and people need to stop going here. They can’t make a pizza to save their life and I’m really sick Wasting money At this pizza joint, I can’t even eat the pizza It’s horrific and disgusting and I feel like I’m eating pizza that has been sitting for days Either someone needs to shut this place down Or they need to get an entire new Staff manager everything they need to fire everyone and hire all new people that could actually cook a pizza and not give away plastic I would never recommend this place. I would recommend to stay far far away even Domino’s is better and that’s saying something I would rather starve than ever eat here I have lived in Windsor my entire life and I know for a fact that Mary’s pizza shack gives people, food poisoning An noedible food please stop having Mary’s Pizza make other people Get food poisoning and...