Pizza Hut — Restaurant in Windsor

Ok, so it's pizza hut lol. Pretty standard fair, but I happen to LOVE the cheese bread sticks with every fiber of my being lol. My guilty pleasure, so to speak. Fluffy, cheesy, carb-laden goodness 😁 Today I placed an online order and came to the restaurant at the designated time to pick up my order. It was clean and modern and the staff was super friendly. They forgot to make my order, and instead of blaming and denying the manager (Niles) did something you rarely see: apologize and acknowledge. I wish more places realized that's the real first step in making things up to the customer. Sincere and honest. And that's exactly what he did. He also offered me some credit for future use to make up for my time. Not only will I continue to come back to this location (unlike the Windsor Domino's, which is the polar opposite to this in terms of customer service, and a place I will NEVER return to) but I will also recommend. Thank you for rectifying a mistake in the best way possible. You are going a great job!!! And the breadsticks with cheese was yummy...

Save your money and time - don’t eat here. We decided to stop in. Delivery isn’t bad, has to be so much better eating it fresh, right? Nope. Having not ate at a physical PH for 10+ years, we had no idea. They do not make medium pizzas anymore on a deal. You have to order these square pizzas. And they are horrible. Hardly any cheese, no sauce. Since we had to order 3 of them for $20, I assumed they could just box one of them and bring us the other two. This lady brings us a giant box and puts it on the table next to us. I asked if that w as our food and she said yes. Umm then why are you putting on another table? Why aren’t you bringing us plates? We waited a good 5 minutes, our waitress never came over so we ate of napkins, and pizza out of a box. We might as well just ate at home. Service sucked. Pizza sucked. Still paid full price. I will never go back here and hope you think twice before you do also. There’s a reason that parking lot was empty on a Saturday...

So the pizza is delicious fresh from the oven. The staff is kind and works hard for the most part. However this location has a skelton crew most days. The also run out of practically everything every other day. Yesterday it was cheese sticks. Today it was hand tossed med, Lg and cheese stuffed crust. The crutons on the salad are soggy and stale bc they put them ontop of the salad instead of individually wrapped. The dinning room is almost always empty and clean. Most nights the fountain drink machine is disabled by 7:30pm. I truly think the staff is thier own worst enemy and running the place into the ground one day at a time bc they love to hate their job. Its sad bc this location is an old style Hut and could be quite sucessful under the right management with a positive direction , community out reach and Advertising. As far as delivery ive only ever had a hot door dash. I've seen a deliveey car there...