Tiny Thai Restaurant — Restaurant in Winooski

Congratulations tiny thai, you have succeeded in the practice of making customers run for their lives. How? Aside from the waitress, and the personality of the owners, Well for starters, the food was not cooked when it came to the table, the vegetables were raw and the meat was cold, so cold that it seemed like it came from the arctic. Then there was the pangnag curry, it was like raw vegetables in sugar and horrid and the pad thai that might've just come out of the fridge. So then there was a prompt to try something else, why not something "authentic" (and no time to read the "disclaimer") since the curry was abysmal, spicy can be good, but four hot thai peppers (which I learn about after I order) on a "non-refundable" dish is a scam. What kind of restaurant has "non-refundable" food, if I am not happy then must I pay for a torturous dinner. In their case yes. $12 is a lot for a big plate of torture. So when the big plate of torture is spotted on the bill, we ask the manager if it were all an honest mistake. No, but seriously who put that man in charge? He had the audacity to argue with a friendly customer and still try to keep $12 on the bill because it's their "policy". Well said "manager" is obviously clueless when it comes to pleasing customers because he was a rude creature who should not be interacting with people since tactfulness is not in his demeanor. Instead he tried to threaten with his suave cosmopolitan intimidation (despite being nowhere near New York), such people are not worthy enough of business. So instead we ask for the owner who still does not remove the $12 plate of torture. Well that being done, this place needs to review their "policies" or they may as well go bankrupt because happy customers will not flock to a place that makes people pay for things they are not satisfied with. Also $10 for watery tea, raw vegetables smothered in sugar and that "manager" just make the place extremely unpleasant. To top it all off, I had a nasty bout with food poisoning a day after coming to this restaurant, so I guess that means I got an authentic food borne illness from that authentic food. Would it kill them to cook their food properly or is money that much...

Our family group of 5 were so excited to come to Tiny Thai on the hot night of July 2 around 7:30 pm, 2018, but there was a sign on the door that stated the AC was broken so they wouldn't be seating anyone. However, the place was hopping so we assumed someone forgot to take the sign down, and when we entered to ask about it, it was very cool inside. We could literally feel the AC blowing. Since the cool temp led us to further believe that the sign must have been old, we approached the gentleman who seemed to be the the manager (in a Hawaiian-style shirt) and asked abut the sign. He tersely stated, "The AC is not in working condition so we will not be seating anyone." We kindly stated our confusion about the AC, since it was so very cool inside (during a record heat-wave outside). His face became even less pleasant and he stated the same exact sentence, only even more tersely this time. We were shocked. When we asked why so many people were seated and why it was so cool inside, he stated "The AC has been in broken condition for the last 24 hours and we will not be seating anyone." Flat out refused to answer the very logical question or even honor us with a conversation about it. If I were the manager of the establishment, I'd have at the very least apologized and asked the patrons to return another night for a drink on the house, or something that would show a tad of caring and appreciation. However, because his script was so terse, rude, and impersonal, and because he flat out refused to discuss the situation with us, we will never return. Shortly after, we were seated outside at a neighboring establishment, and we saw the manager leave the restaurant and walk up the street! We wondered if he just had someplace to be and lying about the AC gave him a good enough sounding excuse to leave the restaurant. Who really knows, but it was a bizarre and awful experience. My son and his girlfriend who both live in Burlington used to eat there very regularly. Never again. Unbelievable lack of customer...

In the beginning of August, I bit on a big staple that was embedded in my fried rice. Long story short, a few weeks later, I was getting a root canal. I contacted Tiny Thai and they put me in touch with their Insurance company. I was kindly and reasonably requesting they pay for the dental bills associated with the pain that started and got worse after biting on the staple: eventually ending in a horrible root canal (and crown placement). I thought I was being judicious and thoughtful by not going for pain and suffering… of which there was a fair amount. The tooth, a bottom molar, had a mild pre-existing condition (conservative cavity) that the respective dentist put in writing that in no way caused the root canal. Because I wasn’t an established patient at said dentist or the endo who performed the root canal, (thus they would’ve had recent X-rays and notes on my teeth), they couldn’t legally say it was the staple that caused it, but it’s obvious it WAS. Teeth are tricky I know, but this feels like getting in a car accident, breaking your arm, and having the offender’s insurance company say, “your arm could’ve been injured before the crash, so we aren’t responsible in full.” The bills totaled just over 5000$. Tiny Thai & their insurance agreed to pay only 1775$, in an effort to “buy peace,” but true accountability wasn’t taken. I considered going to court, but just wanted the situation over. Their food is tasty, but not worth a root canal. It’s interesting to me, because if they had paid these bills without claiming preposterous scenarios like

1. I made it up
2. The tooth was hurt anyway and going to “die” on its own… etc … then they would’ve kept my business and that of those close to me. Over time, having not lost said business, seems like that would have been a better deal for everyone. I also have 2 very public facing jobs and have shared this story when it comes up. It’s my belief the situation wasn’t handled with morals and responsibility. Keep an eye out out for foreign metal in your Tiny...