Five Guys — Restaurant in Winston-Salem

First time visiting any Five Guys facility. Took a minute to get the hang of ordering burgers, then added on a large fry. Watched them quickly make the burgers and package them up. They moved the bag over next to the fries. That person filled the large cup with the fries from the warmer, the next batch came out of the fryer, awesome and fresh! Now the bad part, they scooped out a large scoop of fresh greasy fries and dumped them into the bag over everything. I looked in the bag in total disbelief, “why would dump them in the bag and cover everything in grease?” The response was “thats the way it works”. I’m not one to purposely get all nasty when eating, no choice now! Asked the manager, he said “thats what corporate wants” I told him it was nasty, he said “thats what you ordered.” I didn’t see any sign showing that was the plan or the way it was done. Fries were soggy, burgers were really good. Very disappointed, probably...

I have been going to five guys since the late 90s I grew up in Springfield Virginia right next to Alexandria Virginia! The relevance is this is where five guys started great burgers great fries. Last night my wife went to pick us up a few burgers for my kids and myself disgusting the worst Burger that I have ever seen! Needless to say I didn't eat the burger I threw it in the trash and it's with a heavy hand on my heart I will not be back to eat at five guys ever. It seems like quality control at all of these restaurants has gone downhill you spend $50 on three burgers and two large fries and you get food that isn't fit for a dog! I think I'll just stay at home and prepare my own meals from now on since the quality everywhere have gone down but prices have...

Attention to detail! The staff tonight was top notch. Out for dinner late on a Sunday night. We were going to eat at a “nice restaurant” near by. There rating was questionable and the restaurant looked like it had a hard night. Left that restaurant and decided to go to Five Guys. Staff was friendly. Food hit the spot! Staff was working so hard to keep everything clean. Tables were clean. Floor was clean and the staff was still going through everything to make sure it was ready for the next day. Management must have high expectations. In an era where every restaurant seems short staffed there were 7 people “closing” on a Sunday night. They have a 99.5 rating and absolutely deserve it! Thanks to the staff for there...