Mattress Firm Hanes — Hotel in Winston-Salem

I had an excellent experience at Mattress Firm! I walked in and was warmly greeted. I was asked questions about my likes/dislikes and which sort of beds I had tried. I had been down the new bed research rabbit hole on Reddit, Mattress Underground forum, and YouTube. I eventually decided to try a latex bed since latex was touted as the most durable, long-lasting material, shouldn't sag, and is very breathable. Unfortunately, the bed was too bouncy and resilient resulting in no pressure point relief and extreme back pain. It was also extremely hot! Decided to return the latex bed and go in to a store and try one of the more traditional memory foam beds. The salesman, William, made two suggestions based off the desired characteristics I provided. The second suggestion, a Sealy Posturpedic Hybrid medium firmness model, was my "goldilocks" bed -- felt perfect and eased my back pain. I laid on it twice to be sure and was provided a pillow cover so I could rest my head against the pillow as well for a full body feel. Bought it and got a great deal during the Labor Day sale (free pillow of choice and free bed delivery to my home!). I can't wait to finally get a good night's sleep. Thanks again, William! Grade A expertise and friendly customer service! Hope you and your family have many more fun fishing trips in the...

Shopping for a new mattress can be a daunting task, especially when you're not sure where to start. We recently had a fantastic experience at Mattress Firm. ​Devin was incredibly knowledgeable and attentive. We went in with very little information about what we wanted, but he quickly understood our needs. He expertly guided us through the different options and showed us the mattresses that he felt best fit what we were looking for. He didn't try to upsell us or push us toward something we didn't want. Instead, he made the process efficient and stress-free. In less than 30 minutes, we had found the perfect mattress and were on our way. ​Overall, it was a great experience, and we would absolutely do it again. If you're in the market for a new mattress, we highly recommend visiting this store and asking for Devin. His expertise and helpfulness made all...

The store manager, John, treated us to a highly informative, insightfully directed, and notably pleasant mattress shopping experience. Through thoughtful questions and very helpful suggestions, he helped us narrow down the (somewhat bewildering) array of choices. He knew we would be willing to buy one of the most expensive options, yet when he sensed that what we liked was a product that turned out to be one-half the cost, he continued to treat us as though we were his best customers ever. He even came up with an even lower cost before we asked!

There was not a single moment of pressure on us to have to decide right away. And from the initial welcome to handling the paperwork, John was remarably professional, friendly, and totally customer-focussed.

A happily provided five-plus...