Chase's Restaurant — Restaurant in Winter Harbor

“Would you like to fill out a comment card?” Oh boy would I. It’s family vacation for me, and I am joined by my dad, mom, brother, and dog. We’ve been driving for hours on end and we had passed multiple restaurants, including The Pickled Wrinkle and Salt Box, so Chases sounded pretty good. And to top it all off, this restaurant had a 4.5 star rating. We never thought that if Gordon Ramsey and a match arrived at that restaurant, he would have a field day. We walk in, and instantly my father and I notice it smells like my nanas house. We continue in anyway, hoping it’s not foreshadowing our experiences. We see a couple about to leave, arguing about something or other. The only other people there were the staff and an obnoxious man vacuuming, who we would later know to be quite good at lying. We sit down and are greeted by a waitress wearing braided pigtails, and asked us what we would like. My father got the seafood chowder (a tiny cup for $6?!) my mother a wedge salad and blacked haddoc, and my brother and I spaghetti and meatballs. After waiting for 20 minutes, we finally get our drink order. My parents asked for a certain beer, but was told to try Capt. Cool (shouldve been named Capt. Warm) by the man vacuuming. “Oh it’s such a great beer!” He said. When passed a beer, it wasn’t Capt. Cool, but another beer that had the temperature of sitting out in someone’s trunk during the summer months. My brother and I ordered milkshakes, and suddenly a loud noise erupted from the kitchen. A violent rattling filled the entire old person home decorated dining room, and we realised it was the milkshakes being made. We were all feeling very uncomfortable, but suddenly someone came in that lifted our spirits. Capt. Aham, as we like to call him, shuffled along into a booth; as my father and I looked on in amazement. Before us sat a man who had the features of every cartoon sea captian to ever exist. It was quite surreal, but the dream like state didn’t end here. My mother’s wedge salad appeared before her, the lettuce browned, the dressing mayo like, the bacon bits crusty, and the cheese synthetic. Her haddoc followed, a limp filet of fish coloured white with a sad piece of kale and a slice of lemon. Presentation clearly went out the window with this one. My fathers chowder also came, as well as his lobster roll that could only be described as a 50/50 split between somewhat fresh lobster and mayonnaise that cancelled out all flavour. The spaghetti and meatballs for my brother and I arrived and this is where my second hand embarrassment kicked in to overdrive. It appeared with bright yellow strings of mushy pasta, a blindingly red sauce that looked like a mix of ketchup and freshly poured blood, and a meatball that resembled a lacrosse ball. Upon cutting the meatball open, we all realised that if we threw it, it could bounce. However, despite the horrendous looking food, our hunger overpowered us all. We ate as quickly as we could to avoid flavour, and finally asked for the check. The waitresss came over and daringly asked us if we wanted to fill out a comment card. We left what seemed like a fever dream, with an over priced $160 check out of the bank, and feeling like we should stop somewhere else to eat just to raise our spirits. Ever since that day, my family has continued to joke about our terrible experience there. So if you’re not looking for a good story to tell and memories to laugh at, go to Chases and you’ll definitely...

We made reservations online for 6 at 6:30 and they seated us promptly at a table for 10. They were busy and an obviously popular spot so maybe we made a mistake with 5 of us ordering pasta dishes. The noodles in the shrimp scampi and lemon scallop were not good. The shrimp were like bay shrimp out of a can, not fresh jumbo shrimp. No capers or scallions so very little flavor. The scallops were good and again the noodles blah. The Margherita pizza was very good and our grandson said best pizza ever. Our server was very good and the atmosphere nice but couldn't compensate for the noodles. Maybe we should have ordered more seafood. Our granddaughter had the Haddock chowder with oyster crackers and really liked it. The onion rings appetizer was quite good with a decent amount of serving and I forgot to take a pic until it was almost all eaten. Same with desserts! 3 had the blueberry pie which was excellent, I split a Funky Monkey with my granddaughter, a banana cheesecake with a cookie crust and peanut butter glaze, very fun and tasty - see the empty plate with two spoons pic! Our 13 year old grandson ordered the New York style cheesecake with blueberry compote which he gave only 3 stars and was very disappointed they forgot the whipped cream that was promised on the table card. If that's the best they can do, I doubt we'll be back. For the price, not really...

Update: Took the part out about the bug in our to go container as that could’ve come from anywhere. But when it comes to the 20% gratuity no longer being added on, we were there last week, October 13, the manager working that day explicitly stated to us that the gratuity was for the kitchen staff and didn’t mention it would be split with the wait staff. But even if the 20% gratuity was still included, we were only a table of 5 (not 6) so it should not have been added to our bill anyways.

We had a table of 5, we went around 3:15pm on a Friday, we were seated immediately. Service was ok but food was nothing to write home about. We were charged around $45 of gratuity on our bill, we asked about it and they said they charge gratuity automatically on tables of 6 or more (were were a table of 5) and that they also don’t usually take tables of 4 or more without a reservation so that charge would be paid to the kitchen staff and it was implied that we needed to tip additionally for the wait staff. That would have been fine with us if the restaurant was busy but we were the only ones in there the whole time. We ended up paying almost $100...