Jimmy John's — Restaurant in Winter Haven

This isn’t a one-off gripe. I have rarely ever left a negative review of any establishment, but after more than a dozen chances that were given based on benefit of doubt, a history of brand loyalty, and location convenience, I finally feel compelled to warn other consumers of a seeming lack of care concerning even the remotest of quality control or pride of product regarding this location, which ultimately can only be read as a complete lack of respect for the customer’s time and money.

The sandwiches are consistently wrong in the strangest ways. Ways that seem almost to require a concerted effort in that they are either the wrong sandwiches entirely, or else have extra toppings or condiments so strange and unrequested, that one feels as though they must be victim to a bored-at-work prank game of “Let’s See Who Can Put the Weirdest Thing on This Sandwich and See if They Say Anything.”

Today proved to be the final straw after ordering three sandwiches for delivery that were so inedibly soggy and smooshed and wet and genuinely weird, that all three, for three separate people, went into the trash uneaten.

Also, for a solid year now, the iced tea tastes like an inflatable swimming pool raft. Whatever they’re using to clean the machines or filter the water results in an iced tea so chemically strange that, on more than one occasion, we were genuinely concerned we’d ingested something harmful.

The attached photo was the prank sandwich nightmare of the day. A hot-mayo-soup-wet-lettuce disaster that fell apart like a head of iceberg lettuce dropped in a toilet the second I touched it. This apparently being the standard bearer of the company’s new toasted sub campaign. I would have had better luck, and a more appealing meal, eating cottage cheese out of a crumpled newspaper with my fingers.

Needless to say, I didn’t eat lunch today. Although I definitely paid for...

We placed an order online that was never delivered - the store claims it's not their responsibility because they handed it off to a third party because they did not have a delivery driver for the weekend. We tried multiple times to speak to the store to try to have the order remade/redelivered without luck, extremely rude store staff that kept cutting us off when we tried to speak was not interested in hearing or addressing the situation the manager in duty said they would have to speak to their manager (what?) to get it resolved. They finally got in contact with the store manager through phone which said (and I could hear because she was on speaker phone) that she was on vacation and did not have time to deal with this that we would have to wait until Monday.

It is disappointing to a customer and a shame for a company that no one at the store can make a decision about 2 subs or have the ability to cancel/refund and order they are...

I ordered my meal via the Jimmy John’s app about 10 minutes before arriving at this location. I checked in on the app once I arrived. While waiting for my food I noticed a few employees in the parking lot socializing and they clearly made eye contact with me and continued to socialize with each other. After about 10 minutes of waiting one of the employees asked me what I was waiting for and said they didn’t have an order. The app issued me a order# and allowed me to check in and charged me for my order. I complained that the service wasn’t “Freaky Fast” and asked for a credit for the food I DID NOT RECEIVE. I have since complained to the corporate complaint email and that has went unanswered as well. After years of being a fan of their food and service I must say they have definitely lost a...