McDonald's — Restaurant in Woodburn

We placed our order at the kiosk at 5:48pm. First issue was that the 20% off $15 (our total was $16.87) or more coupon from my app was not working. That wasn’t a huge deal and not something staff there could have fixed, so I just proceeded with the order we were waiting to dine in and we noticed that multiple orders from people who came in and ordered after us had been being served. at 6:06 my husband went up to the counter to ask someone if there was an ETA on our order as we had a two-year-old with us who was very hungry. The kid at the counter told my husband “man we’re busy” and walked back to the kitchen without even giving my husband a chance to respond to the rude remark. My husband came back to the table and when he saw a new employee at the register, maybe one minute later, he walked up and asked if she had an ETA on our order since it had been 20 minutes since we ordered by this point and he was met with sass from the employee as she said that she just got there and she didn’t know Because she didn’t take the order. He tried to explain to her that he was just trying to figure out if it was still on the board. He told her he worked in fast food before and he just wanted to make sure that our food was not overlooked or lost. She continued to have an attitude and repeat if he paid they have the order. Despite him having the receipt in hand trying to show her what we had ordered she wouldn’t even look. The situation was escalating and so were voices so I stepped in because my toddler was right there and it was completely unacceptable for everyone in the restaurant, and said something along the lines of “there’s no need for the attitude.” Someone (I presume a manager) came over at this point asking for the order number and said she’d be working on it. At 6:16 we received our food. They didn’t include the toy in my daughters happy meal, and forgot my husbands honey mustard sauce. Despite them messing up the order, we weren’t going to even try to go up have them correct the mistakes—we just wanted to eat and get out of there. Along with the food was a sticker receipt of our order and the time on it was 5:52 but we didn’t get our food until 6:16. Overall it was a bad experience at this location that has made us say we will travel the little bit extra and go to the one on Mt.Hood Ave. because of the attitudes of these employees made us never want to return We understand (my husband especially since he worked at Burgerville) how busy and stressful Saturday night dinner rush can be, but having an attitude and zero customer service to even check on order status, is...

I had the worst service and dealt with the worst employee last night. All over a stupid root beer. First, I came to the drive thru window, and the employee was giggling... which was fine. They took my order. I went to the window to pick it up. They gave me a Dr. Pepper and a Coke with my meals. I told him I wanted a root beer and a Coke. Now... I may have accidentally said Dr. Pepper. (Not sure... my fault possibly.) But all I said was that I wanted a root beer and a Coke. The employee just rudely said, "You need to pull forward." So I did. I sat in my car and waited for 10 minutes, while car after car was served. Then, there was no one even waiting in line. And I saw the rude employee lean out the window, look at me, laugh, and lean back in the window. I waited a few more minutes, then I called the store. I had to call twice before I got through to anyone, and I asked to speak to the manager. She got on the phone and I said, "Please come to your forward drive thru window." She said, "I didn't even know anyone was there." She was very apologetic and said she would get me a new root beer, and new fries since mine were cold. A minute later, the rude employee appeared at the window with a drink, and in as rude and smart alecked and condescending of fashion as he could said, "Here you go, sir!" And laughed. Then the manager came to the window with my fries and said she talked to the employee, and apologized because they were busy.

I was stunned speechless. This kid was blatantly rude for no reason. Maybe he had a bad night. That's cool... we all do. I just wanted a stupid root beer. It didn't have to be that difficult. If I said, "Dr. Pepper" instead, I'm sorry. All you had to do was dump it out and pour me a root beer. You didn't have to 'teach me a lesson'. I'm a regular McDonalds customer... who isn't? But there's a Burger King right across the street. And another McDonalds right around the corner. Maybe it's a little more inconvenient to get to, but hey... at least I wouldn't have to deal with that kind...

In the early 1960s, the first McDonald's restaurant opened in the Pacific Northwest. It was a big deal for the community, as people had never experienced fast food like this before. The burgers were hot and juicy, the fries were crispy and salty, and the milkshakes were thick and creamy. However, the excitement was short-lived as the location quickly became known for its terrible service and malfunctioning drive-thrus.

Customers would often have to wait for hours just to place an order, and even longer to receive their food. The drive-thrus were constantly breaking down, causing long lines and frustrated drivers. Despite numerous complaints and attempts to fix the issues, nothing seemed to work. The once-thriving location was now in danger of being shut down.

To make matters worse, a group of houseless individuals had set up camp in the parking lot. They would often loiter around the restaurant, making customers feel uncomfortable and unsafe. The management did their best to address the situation, but with limited resources, they were unable to make much progress.

As time went on, the situation at the McDonald's location continued to deteriorate. Customers began to avoid the restaurant altogether, opting for other fast food chains in the area. The houseless camp in the parking lot grew larger, causing even more problems for the struggling business.

Despite all of these challenges, there was still hope for the location. A new management team was brought in, and they were determined to turn things around. They worked tirelessly to improve the service and repair the drive-thrus. They also partnered with local organizations to provide support and resources for the houseless individuals in the parking lot.

Slowly but surely, the McDonald's location began to improve. Customers returned, and the houseless camp was dismantled, with many of the individuals finding permanent housing and employment opportunities. The once-dilapidated restaurant was now a shining example of what a community-focused business...