Big Easy Sno-Balls — Restaurant in Woodstock

Boy do I wish I read the reviews before I got here, no surprise that there are so many bad ones. I even created an account so that I could recount my story for you all. I've heard that the snocones are good so I figured I'd give it a try but it doesn't matter how good the product is, if it's missing the service. I'm a store owner/ operator and the behaviors exhibited here would be enough to terminate one of my employees. First off, if you have seasonal hours they should be posted. They have a digital sign that says they are open at 12pm when online it says they are open at 1pm. This is so easily remedied by taking the time to reset the clock. This was okay considering I checked online first, however if I hadn't this obviously would have been a problem. I arrived at 1:05pm and there was already a gentleman waiting ahead of me and the lights inside were still off, I have a reasonable tolerance for these things and I understand that sometimes a person just has to use the bathroom or something, but after ten minutes passed waiting in the hot sun at 90 degrees I started getting antsy and sure was ready for that snocone to cool off. Finally, the lights flickered on and a gentleman stepped outside, at this point there are 6 of us waiting outside and it was now 1:17pm. Not only did he not acknowledge our presence, he rudely exclaimed "excuse me" so that he could put a rickety boom box on the sidewalk to play music. Then he proceeded to go to each table and open the umbrellas still continuing to ignore everyone that was waiting. All it would've taken was some reassurance (like " Good Afternoon, sorry I'm running late. I will be right with you!") After he was done with that he returned inside and we all gathered to form a proper line, assuming that we will finally be served. NOPE. The guy who was working then left the store again with no explanation and then proceeded to walk right past us and go inside the Shell Gas Station across the street. For what? Who knows and who cares?! At this point it was 1:30pm and I was so astounded by his audacity that I left and so did 3 other people that were also waiting. There is no excuse for this other than lack of oversight, poor staffing and no training. Considering the other reviews I've read through, this place deserves the same condemnation that is served to...

I wrote this a year ago and did not get a chance to post. To this day I drive right past without even stopping. Here's why.

Well, first let me say, if I was only reviewing the flavor and the actual product, I would definitely give it five stars. Let me say, DELICIOUS!!! My son and I had started coming every week after our first visit. BUT, that all changed with some seriously bad customer service. We went one Friday evening (Aug. 21, 2015) to get some delicious sno balls after dinner. I wanted to pay with cash and had none, so I stopped by the ATM to get $40 (2 $20 bills). I purchased two small sno cones, one with ice cream. My total came to $6.09. I gave the cashier (it was a man) a $20 bill and 9 cents. He put my change on the counter with 1 penny. I wasn't sure why he gave me a penny because I gave him the 9 cents, so I just pushed it to the side and grabbed the dollars. I skimmed at them but didn't think anything of it, immediately placed them in my wallet, closed it and went on my way. When my son and I made it home (we live less than 3min from this spot), I pondered over the dollars he placed on the counter. So I went to my wallet to find only $24....the $20 bill from the ATM left over and $4 that he gave me in change. So we drove right back up there, still with our sno balls in hand. The cashier was immediately defensive and rude. He insinuated I either dropped the $10 or my son got it out of my wallet. SERIOUSLY??? My 8 year old son stole from me. I explained to him I am not a thief and I don't steal and certainty don't need to steal $10 from a sno ball hut. Anyway, he insisted he gave me the $10. I told him his drawer would be $10 over if he counted it right now. Of course he would not, took my number and said he would call the next day if it was over. Needless to say, I did not get a phone call. I didn't expect him to call even if it was over because he refused to acknowledge the fact that he could have possibly given me the wrong change.

At any rate, its $10, so keep it. But unfortunately that is the most they will get from me ever. It was just very bad customer service and the fact that he was rude about it and even suggested my 8yr old son took the $10. It's sad because we had found a new weekly dessert place. Hopefully they will read this and see that customer service is...

I wish I could give less than one star. I decided to try this place for the first time tonight. I asked for a snowball I saw online called "The White Wedding" and the kid taking my order said they have something call "wedding cake". Thinking it was probably what I was asking for I ordered it. Once I took the first bite, I knew I ordered the wrong thing and honestly I wasn't going to eat it. I told the guy we ordered from that I ordered the wrong thing and didn't like what I got. He told me if he was to make anything else he would need to charge me, which was fine and I said I understood(even though if we are being honest they are charging 5 dollars to ice and flavoring and seems like they could just fix it). he offered to add another flavor to the snowball and I agreed even though it just made it more inedible. everyone I was with didn't like the snowcones but no one was upset about it. as i was leaving one of the staff member (younger guy with a mullet) said "hey, next time use some eye drops". everyone found that to be extremely inappropriate. no one was rude to any staff member or being difficult. i personally don't really enjoy over paying for flavored ice that no one even enjoyed and have some kid with a mullet imply that i am high. we all left pretty disappointed and annoyed by that comment. it was definitely weird as someone in my mid-20's having an 80's movie bully give me a lame straight-edged one-liner. maybe if we were actually high, that would have been a...