That Computer Chick — Local services in Woodstock

Where to begin? I took my computer to them (against my better judgement) because they were close and I was desperate. I explained that this was my business computer...running two businesses and a nonprofit on it and could not afford to be without it. They charged me an expedited fee to get it bumped to the "top of the stack of jobs" and promised I'd hear something the next day. They had me leave both the computer and my external hard drive, which I told them was extremely important and to NOT LOSE!! The next day, no word. The second day they told me that I had a virus and they would need to wipe my harddrive and reload everything and the cost would be 300+ dollars. I was despirate and told them yes, please do quickly as I had to go to a family funeral and wanted it back before leaving the next day. They promised to call. The next day, still no call. I was right up the street from them, but rushing, and since I had not heard from them, figured they were not done. I left for family funeral. Before I returned, they told me they were done, so I sent my husband to pick it up. I came home the following day (this is a full week now, after having dropped off to them) to find they did not give my husband the external drive and many of my files were not loaded on the c drive, nor did they partition the drive, as it was prior to their getting their hands on it. Nothing worked. None of my bookkeeping files were loaded, drivers were missing, and nothing worked. I was livid. I had to return the next day to get my external. No apology...nothing. After several days of working on my own, I finally managed to get everything running again, but I lost all the files associated with my husband's law firm billing. Can't explain that one. Over the last four weeks I've had issues pop up and things happen with this computer and twice I've called them. The first time, it was about my external drive. Then I called to ask how long their work was warrentied because I was having issues with the computer not booting up. The number for their store was redirected to one of their employees at home (I could hear a kid screaming in the background) who told me that the office was closed and that someone would call me on Monday morning. No one ever called and I was able to resolve the issue on my own. The last time I called was today. I got a message on my desktop telling me that the version of windows was not authentic and that I needed to purchase an authentic version of it or register a good product number. My screen went black and my screen background disappeared. I wasn't sure what that was about, so I researched it and found that sometimes third parties will load a version of Windows that is only good for a month before the buyer starts getting this error message. Well....it's been exactly a month. When I called I told the gal that I was tired of having issues and that for what they charged me I could have purchased a rebuilt computer and not had all these issues. She actually got attitude with me when I told her I was an inch away from leaving bad reviews. She said that the owners would be in the office tomorrow and I should bring the computer back tomorrow and they'd fix it. So I did some more research and found out that the product number is on a sticker on my tower from when I originally purchased it and so I registered it with the CORRECT number. Now, why didn't the "Computer Chicks" do that when they had the computer the first time????? Instead, they reloaded Windows with a random product code that they knew would flake out in a month or so instead of doing it right and then just tell me to unplug everything and haul this thing back to them again tomorrow. The girl on the phone even admitted it was an easy fix. And in fact it was. I fixed it myself!!! So here's my review. They over charge, take too long, don't call you, then try to turn the tables and blame you for their horrible customer service. I will warn everyone I...

I was worried I screwed up my sons 2015 MBP MacBook Pro.

I figured I could tackle a seemingly simple SSD upgrade from stock Apple 128 GB to new superfast Samsung 970 EVO 1 TB SSD (on sale now amazon $169)

I thought I was pulling the power cable, but yanked the wrong connector instead by mistake. It took me hours to figure out what it was , iFixit has a lot of videos which were helpful to educate me and identify that it was in fact the tiny ribbon cables connecting the keyboard to the main logic board.

There's a trick to getting it re-seated, a little "eyelash" clip that opens and closes. I just tried stuffing it in there and smushed it. Got it to boot but some keys didn't work, backspace, space, shift, right side numbers and letters, symbols.

Well, I called Simply Mac and they said it could be cheap, like if just trackpad cable, only $170 (only??), but if keyboard ribbon more costly bc that's not separate, and attached to keyboard itself, so that would need replacement, as part of bottom shell for $659 !! Dang I really screwed this up.

I called That Computer Chick in Kennesaw, a small independent one-off shop. Kimberly affirmed my suspicion, the tight keyboard connector might not be seated properly. I ran it up to her shop in Kennesaw. She fixed it in 5 minutes flat, even showing me the trick and how touchy those micro-ribbon cables can be. whew

That Computer Chick Kimberly really saved my butt. So incredibly thankful ‍. I learned she fixes phones and other electronics.

They've earned my trust, I will gladly shop...

I was referred here from the AT&T store on Dallas Highway. My Iphone 5s screen was shattered and they said it would be cheaper to go to comp chick than through AT&T. Computer Chick successfully replaced my screen. The following day, my front camera sensor broke internally. I took it back to comp chick because they were the ones who ripped it when replacing my screen. The next day they called and said their technician would have to order the part. I gave permission & the part was ordered. The following day, they called me and said they ordered the wrong part & it would not be solved. Therefore, they did not have the part, did not know how to fix my phone, and i was leaving to go back to my residence in Missouri. Their solution was to refund me a measley 40 bucks for labor. I'm still not sure how they think 40 dollars is enough to buy a new part myself, which they told me to do, and find someone in Missouri to install it. I know i will pay more than 40 dollars for the part and labor to get this whole ordeal resolved. If a company breaks something that belongs to a customer, they should have the available resources and knowledge to fix it, hassle free. This was not the case with comp chick. This was the worst customer experience I have ever experienced, not a single person was able to fully explain to me what was wrong with my...