Jersey Mike's Subs — Restaurant in Woodstock

Attention - Owners/Managers of this location! I love Jersey Mike's but your location deserves this rating. You have created new ways to upset customers. I've been a patron of the chain for 15+ years, but this location will never see another dime of my money. I was in the area and decided not to drive to my usual location. Big mistake. #1 - When I asked a regular request to have a sandwich put on the grill for a few minutes, the 1 person working said, "we can't do that. The owners said no more cold sandwiches on the grill." I explained that I've gotten the same order at multiple JM's for over a decade, but she refused. I never make this request when it's busy as I don't want to delay others, but I was the only patron in the shop. No one else was there. Seriously, you can't put a sandwich on the grill for 60 seconds? Fine. That's your choice. I can choose to never buy anything there again, and after 15 years of patronage, I'll go to my regular JM and not yours. Your loss. #2 - I normally tip 25%. I didn't tip at all at this location. Guess your policy hurts your workers, which is a stupid management strategy on your part. #3 - Your shop is not that great of an option to even get into and get out of with the traffic nearby. Do you really want to create dumb policies to alienate loyal customers even more?...

I went in yesterday to order a Mike’s hot honey chicken cheesesteak. I got in line and remembered exactly who was in front and back of me. They kept ringing people up before me as if I had nowhere else to be. The guy that was helping make the sandwiches clearly told the cashier what to ring up for the person behind me but I heard him say, “after her (me)”. She ignored it and rang up the person behind me anyway and ignored me standing right in front of her. I had to interrupt at that point and let her know that I was there first. When I got to the car with my sandwich, I saw that there was no hot honey on it. I came back in to ask for hot honey in a cup. The girl who made the sandwich asked, “what does she want?” They told her that I said there was no hot honey on the sandwich. She gave attitude and said, “yes I did put it on there.” At that point I got annoyed and said, “no she didn’t. Do you want me to bring it back in to see for yourself?” They said, ‘no’ but was still hesitant. Avoid this location if you’ve just had a long day and don’t want anyone skipping over you and acting like it annoys them to fix their mistake. Giving hot honey when you didn’t include it on the sandwich should’ve...

My wife ordered a gluten-free sandwich, but when it was delivered, we received gluten-free bread that was obviously purchased at a grocery store and not made in house. My wife has severe allergies and intolerances, so just switching out the bread without telling us was not the right move.

Additionally, the bread (see pic) is in segments. I'm not sure if this is even the right size for a giant, but regardless, it wasn't even cut. I had to cut it myself, because it was a long, meat and cheese wiener with bread slabs on it.

Because of my wife's allergies and intolerances, I ended up eating the sandwich, but I hate gluten free bread, so I had to use my own sliced bread.

In short, we paid $20 for a giant sandwich that might not be the right size, has the wrong bread, and wasn't cut. If the store communicated that there would be a change, we might've been able to work this out, but instead, I'm eating a floppy sandwich wiener with...