Jimmy John's — Restaurant in Woodstock

The service (or lack thereof) I received from this place is absolutely ridiculous. I had an employee whom I was ordering for him to pick up. I would have used the app but I was driving. So I called and the lady manager picked up the phone. I advised I needed to place an order and got as far as providing a name before she placed me on hold. I waited for about 9 minutes before attempting to call back. I was immediately placed on hold where I waited for about 5 more minutes. I attempted to call again and was again immediately put on hold again. A guy finally answered the phone and proceeded to take my entire order. When he was done he said he could not take my order over the phone and said I'd either have to come in or place the order online. I advised him that I was waiting for almost 20 minutes and am just trying to order food for my employee. He responded "what do you want me to do?" When I responded to process my order he said he couldn't help me because his manager said no. I requested to talk to the manager where she told me she absolutely would not process my phone order and that they were only worried about orders at the register. Not only will this location never see another dime of mine but neither will Jimmy johns. I've never heard of a restaurant that won't take phone orders. Absolutely...

I place an online order on 7/15/19 for delivery. I was tracking it on my phone as soon as I saw it was "out for deliver" I decided to take my lunch and wait for them outside because they are usually pretty quick. Well, this time I waited for about 10 mins then I decided to call them. The person I talked to at the store was having a hard time finding my order. Apparently my order had not even gone out for deliver yet. She could not tell me how that happened. At that point I cancelled my order after wasting half my lunch waiting for them. Please get your...

Tried one of their new toasted subs the beef and cheddar. Ordered through the app. No description of anything else being on the sandwich or ability to edit. Got home and saw lettuce tomato etc. No big deal. One bite and the only thing i could taste was horseradish! Disgusting! Threw sandwich away. Inedible. No way to contact through their app. Certainly would like my money back. Because of this my girlfriend also did not want her sandwich which is one she usually gets. So neither...