Taco Bell — Restaurant in Woodstock

The food was good as always. Taco-bell will remain my go to place when I am on the go. However I will avoid the Taco Bell located here in Woodstock Illinois. I am a Muslim and obviously not American or white and my wife is a hijabi (wears a religious scarf on her head covering her hair) when I was in the restaurant trying to ask the zip code to place an online order for in restaurant pickup the lady was ignoring my request and avoiding me. She did not provide me with the zip code but continued about her way. She did not once come to ask if I needed assistance while I was standing at the counter more than 10 minutes. I placed my order on my mobile finding the location after putting my glasses on and read a receipt that was laying on the counter. The reason I mentioned my race and my wife’s appearance is that she immediately came to ask the next person that walked in who was potentially hispanic (spoke Spanish) if she could assist them and continued to ignore my presence or need for assistance. I will say there was a very polite helpful young man that finally approached me and assisted me in getting my order that was placed on the outbound pickup shelves despite my standing right in front of the counter obviously looking for the food I ordered. I was going to order more but didn’t because of...

location (wish I remembered to change to a different location before submitting my order)

I waited around 45 minutes for the app to change from “preparing order” before calling the restaurant to see if I might be able to get something to eat information on what might be taking so long.

When I called I spoke to a girl who told me that the order was filled and had been sitting there. I explained that it had not changed on my app, that it was ready, and just awaiting a driver. She told me that they fill the order right away, they don’t wait for the driver to get there before filling it. I then asked, “so then my food is going to be cold?” to which she replied “well not if you can find a driver”

When I did finally get my food around an hour and a half later (NOT because of the driver) it was not only cold, but stale. The chicken quesadilla was dry, the chalupa supreme had a gross taste and the shell was so hard I couldn’t even bite into it. My drink had separated (it was the Baja blast with the vanilla swirl in it).

I made the mistake of ordering from here after ordering about a month ago to which my order was even worse. The food at this location is terrible and the service...

I'm extremely disappointed with my recent experience at this Taco Bell location. I placed an order, but when I opened my food, I was shocked to find that half of it was missing.

To make matters worse, when I called the store to report the issue, the person on the phone was completely unhelpful and rude. Instead of apologizing and offering a solution, they became defensive and dismissive.

The representative even went so far as to say that customers like me had been rude to them the day before, and that's why they wouldn't provide a refund or remake my order. This response was completely unacceptable and unprofessional.

As a paying customer, I expect a certain level of service and quality. Unfortunately, this Taco Bell location failed to meet even the most basic expectations.

WARNING TO FUTURE CUSTOMERS: If you order from this location, PLEASE DOUBLE-CHECK YOUR ORDER BEFORE LEAVING THE STORE. Make sure everything is included and accurate. I wish I had done this, and I hope you can avoid the same frustration I experienced.

I would not recommend this...