McDonald's — Restaurant in Worcester

I pains me to say that I don't write reviews and the only reason I'm writing one is to save you from a bad experience. I've worked at McDonald's and I get it, it can be heckted. I also understand that the workers the person I'm interacting with, is not 100% liable for their actions. Management has to train them.

With that in mind, I've deducted 1 star, cause when I went to pay they declined both my cards. I should have cash on me no problem, I don't live far so I drove home to get cash. But honestly at this point I should've taken the first red flag and just drove home, however w my kids expecting the food. Which I don't take them there often, so I though I'd be a nice treat. Went back and got the food.

The second star I've deducted it is cause when I went back, even tho it had been with 10 minutes of me just dealing with the cash issue. I got charge the wrong amount and I was going to get the wrong order. I had to repeat my order to the person. And up until now I'm pretty sure I'm like a $1 or $2 plus some change short but in all honesty at this point they can keep it, I'm sure they need it more than I do, to train people better.

The 3rd star I'm deducting is because when I waited for my food an additional 10 min. I just ended up going inside and waited additional time until the lady came out and we met in the lobby and I explained to her my order and additionally I explained to her I had already been given half my order however it was wrong. So I got the rest of my food and left. It wasn't until I got home that I realized I did not have my drinks. This I consider to be my fault I was leaving in such a hurry that I simply forgot, however, when I told the lady that was helping me when my cards got turned down, she stated shed needed the happy meals back and the drinks as well.

All in all, this reminded me why I don't frequent fast food places, needless to say specially this mcdonald's. This review is not intended to bash the very hard working cashier's and drive through people. I also wanna make it clear at no point I was rude to them. To the managers and store owners, please don't waste your time replying to this review as I simply won't be revisiting the stablishment. Instead address the technical issues w your team. Practice what to do when orders go wrong, and or hire undercover customers that visit during rush hour times. Morale in management seemed low when I was there maybe talk to them and address issues they're experiencing with equipment, or get new equipment. There's a lot more that went wrong with this order but I'm only writing the highlights.

To future customers, you may have a better experience, if you evade rush hour times. For a quick lunch, I'll go...

Jose who said he is the general manager had me wait almost 45 mins I understand it’s busy at certain hours but the line in drive thru was long so I went inside when I went in it was 2 people infront of me the heavier set Spanish/Dominican manger looked at us and said they can wait when there was finally someone available to take us I said I have a order thru drive thru but the line is long can I get it inside the younger lady Caucasian (I’m sure it’s on camera between 445pm -535pm) told me I needed to leave and go in the drive thru line which I said no I’ve came inside before when the line was long she roller her eyes and told the Dominican/spanish fellow who laughed (which is why I wait longer) after waiting another 15 mins I notice my food was sitting there cause the Dominican/spanish fella (again I’m sure it’s on camera) pointed and said make his food which was already sitting where the burgers is and grabbed fries brought them over I said I’m sorry I understand you guys are busy but our food has been sitting there can it be made fresh which the Caucasian girl rolled her eyes walked away and then told Jose (he said he is the gm) asked the order packed the order and I said again I’m sorry this is the same thing you guys just tried to give me I’m happy to get my money back and go else where which he did refund me but he asked which McDonald’s I was going to I said main st he refunded my money told me I can go there cause he did not want to serve me (even tho I asked for a refund) and they would honor everything I had but don’t go no where else cause they won’t honor it cool I get to 995 main st (they knew exactly what was going on cause Jose called and told them) before I can say anything the manager knew fine I thought it would be fine food came right out I live around the corner on maywood st the food is cold fries Big Mac chicken Mac nugget chicken sandwich Mac double fries everything my wife and daughter are mad at this point and said don’t go back it not worth it I go back for my Big Mac and fries what do I get a Big Mac loaded with with MAC sauce lettuce pickles no cheese which I still have and can show proof I refuse at this point to go back these people need to be let go mangers and employees involved I want a full refund they need to be let go no excuses nothing this is poor customer service and I work in fast food I even worked for the same McDonald’s franchise rt 20 in Worcester grafton st and main st years ago when D was a manager on rt 20 this is not how they operate I would like someone to contact me with results this...

Hi, name is Mary, I have been on a diet: ie keto, diabetics, & weight loss at different times. I lost 50 ➕ pounds on keto, with extensive gym rat workouts. How can you go to McDonald's, & pig out, & still drop 50 ➕ lbs? Easy, go to your library, & use all the books, free. Follow directions, & don't skimp, or cheat. When I did keto, I (86ed) all carbs. You learn to make a waffle out of canned chicken, so it taste exactly like bread. Once you see a wash board abdominal start to show through your layer of belly fat. You won't need will power, because if you want if hard enough, it becomes "dead nuts" wicked E A S Y! Diabetics was a little harder. But I just imagined the alternative, on one hand, have legs amputated, be completely blind, & have organs start to fail, ie liver, kidneys, heart, lungs, immune system, brain, or on other hand follow a diabetic diet. Billions do, lots of cook books, support systems already out there in place waiting to help us. Just Google sugar, or diabetic. Weight loss diet, start with the oldies: ,WW, aka: weight watchers, biggest looser, slim fast, Jenny Craig, look them all up, I found Keto easiest, and idiot proof. @ mc ,d,s I ate the garden 🥗 salads, gone now. But were 2$ or under, no dressings, all you could eat, & a yogurt Sunday on rare occasions, also gone now were also under 2$. But you can make your own. Buy it all at grocery stores, go home get a sharp knife, chop away, & zip lock till the cows come home. Just always remember salad good dressing bad. Avoid those rancid oils disguised under piles of sugar, sick yell. 🤮...