SAD TO SAY AFTER 7 YEARS OF VISITING THIS ESTABLISHMENT, WE HAVE DECIDED NOT TO RETURN. I wish I could give them 0 stars for this one. Myself and part of my friends have been loyal customers for over 5 years. This was our spot to visit after a stressful day at work, or a place to meet to discuss business or work through out the day, while enjoying a great meal and over priced drinks. We probably spent $100 - $300 (or more) 1 - 3 times a week. We have had some great experiences with the staff. The staff sometimes greets us already knowing our usual and they do an amazing job. However, we have had more than 1 unpleasant experience with the owner. Let me walk you through our last experience here. I was in a small sit down with a future leader in our company. The meeting went great. However, 2 of my peers showed up later on through out our discussion and pulled up 2 chairs. With no hesitation the owner approaches the table and asks, "did you check in with the host?". My peers let her know that they did not. She was extremely rude and asked, "did you not read the sign, you have to check in with the host when you walk in, you can't just pull up chairs." My peer informed her that we are constant visitors and we have not had to check in in the last 3 weeks." My peer apologized for pulling up the chairs and my other peer went to check in with the host. The owner yelled at her and told her to take her purse with her as she was walking away. My peer had already set the purse down on the chair. Now, because my peer had already walked away to speak to the host, she did not hear her. My other peer had to take the purse off the chair as the owner kept getting louder. The owner aggressively pulled the chair and replace it back from where they grabbed it. Mind you, it was probably 2 feet away from the table we were at. Not a minute later, the host walks up to us and says its not a problem, let me request some chairs to be brought up. (I wonder, would it have been easier to just replace the chairs that were taken from empty tables with the chairs in the back? There was no wait and there were plenty of chairs and empty tables. Instead, you rather yell at your customers that had just arrived.) The owner continues to inform us that we can not just pull up a chair when we arrive.

My peer informs her that she fully understands. However, the situation could have been handled differently. She let her know that a sign might not be enough for some customers. Sometimes customer might miss the sign. That is the purpose of the host. However, even if that is the case When the owner approached us, she could have addressed it politely. In our line of work, customer service is our main focus. The owner rudely walked away from her. As upset as we were, we tried to continue enjoying our dinner. We had another guest who was joining us, we informed the host so we would not have and issue once he arrived. They decided to move our table to allow for the 5th chair. As we are sitting down closer to the bar area. The owner is constantly making comments with what I assume are acquaintances of hers about her clients due to the loud noise coming from their tables. I couldn't help but be upset as this is a bar and grill restaurant and it was a Friday night. I would think as a bar owner, you would be able to conduct yourself with more professionalism as I am sure you have dealt with situations worse than these. Again, as a constant client at this restaurant, I have seen a lot more than just this experience that makes me cringe. Thanks for the memories Deja Brew.