STACKED - Oak Lawn — Restaurant in Worth Township

I took my family who was visiting from out of town to this establishment. This is NOT the first time I have patronized this establishment, however; it will be the last!

Upon seating we were greeted with our waitress Cat, and Cat's interactions were off. We noticed and then overlooked it. While Cat came around to ask for the orders, my cousin was still contemplating. Cat immediately asked my dad what would he like? While this would not have been an issue HAD Cat stated, I can give you some time to think about it and circle back around.

This caused us to become alarmed again. It was very dismissive and did not provide any direct clarity.

The rest of my party ordered our items. While still contemplating what she wanted to order; being that she is from another state and unfamiliar with the restaurant, she asked Cat about a specific menu item. Cat pointed out that they wouldn't be able to deconstruct an item, but pointed to an alternative selection.

Here is where there was a bigger issue: Instead of Cat saying pardon my reach, she extended her arm directly in my face to reach over me to show what item was comparable to what she desired to order.

I said excuse me while gently pushing her arm back from my face. She sated in an angry tone, not to touch her. I advised her that I was merely bringing to her attention that her arm was directly in my face and I just wanted her to be aware of this.

Still unsure as to what she'd like to try, NOW, Cat stated she will give her more time. Nonetheless, when she came back to take the order, she released our table to another server. Which I was happy about that, because I at onset Cat demeanor was off.

I left the table to request a manager so as to express what happened upon being greeted initially by Cat at the table, and her overall interaction today.

I was informed that there was not a manager in at the time. This was 11:45am today, October 3rd. The young lady stated I can leave my name and number and when one comes in, she can have them give me a call.

When paying the bill, there was a gratuity added and the party size was 4, which seem odd. We asked the new server why was gratuity added and she stumbled over the reason as though she was making something up. Hence, bill was paid in full, with the gratuity.

At 1:38pm I received my call back. It was from a lady. I expressed to her my concern and everything that transpired. After I finished she asked if it was her turn?

This manager that called me back went on a tantrum by saying FIRST, CAT IS ONE OF MY TOP SERVERS AND SHE IS THE ASSISTANT MANAGER AND THAT IT IS NEVER OKAY TO PUT YOUR HANDS ON ANYONE. I tried to speak after that statement and she said, "I LET YOU TALK NOW ITS MY TURN" "SOMETIMES OUR SERVERS HAVE TO REACH OVER YOU TO POINT SOMETHING OUT ON THE MENU, POUR WATER ETC., AND IF YOU DIDN'T WANT ANYONE REACHING OVER YOU, YOU SHOULD HAVE SAT AT A TABLE INSTEAD OF A BOOTH"

I advised her, this conversation isn't going anywhere and I know what to do moving forward and I disconnected the call. She called back and said, "I think we got disconnected and started back on her RANT and she hung up the call.

I wouldn't advise anyone to patronize this establishment if they are NOT willing to be professional in every aspect. In the manager initial rant, she talked as if I had control over where I was going to be placed as far as seating to avoid a server reaching over me.

Everyone knows that common courtesy if you think there is a need to get closer than normal to say, "Pardon me, Pardon my reach, something. I shouldn't be able to tell from your arm the type of perfume you're wearing, or see the details in your tattoos.

The arm extension reach was extremely closer than a normal arm extension. Nonetheless, the interaction with Cat and then the managers follow up, allowed me to make the firm decision that I will never give them anymore of my business!

I suggest that everyone do their research when you visit establishments that are privately owned. They provide the worst customer service/no...

Do NOT come here for Mother’s day, Father’s day, etc…The staff cannot handle the chaos of it. I give 2 stars for my meal and my waitress.. Food was good, waitress was spectacular, she was not acting like it was Mother’s day! The host did not follow the list, and they kept saying they were. The host looked lost because there’s be 4-5 girls all up at the register… why? I have never seen that before. Why aren’t more people serving/helping servers/helping bussers? We’re standing at the register all looking at each other and the notepad on MOTHER’s DAY!!! A family of 5 was waiting before me. Another family of 5 gets seated before the first family of 5, and before my family of 6. We noticed. We said something. “We are following the list” NO YOU ARE NOT!!! We are watching people who come in after us get seated before us. At this point, the first family was waiting 2.5 HOURS!!! The new party just walked in 20 min ago!! The best part of this was my waitress, I wish I remembered her name but she had light brown hair with bangs. She did not let the chaos affect her mood/work day, but the manager on the other hand, she can go to HELL. She was so rude to me, and other individuals (not in my party), I can only imagine how she treats her staff. After seeing how rude she was to 3 other guest parties in front of my eyes, I decided she needed to meet her match(me). I told her she was rude, I told her my family has ran a restaurant business for 37 years and I have never seen such so much unprofessionalism from a MANAGER. She picks her hand up in my face and goes, “Don’t do that” Don’t do what?! The truth hurts baby!! I asked her if she was the manager, she said yes. I said ACT LIKE IT. STOP ARGUING WITH THE PEOPLE THAT KEEP THIS BUSINESS RUNNING. YOUR CUSTOMERS ARE THE REASON YOUR STAFF GETS A PAYCHECK! She runs off into the back of the kitchen, I didn’t see her the rest of my time there, so I hope I got her thinking!NO WONDER the place was such a mad house!!! The staff has no guidance, no leader! If you can’t handle the heat baby, get out!!! I love this place, but I’m not gonna put money in someone’s pockets that’s ugly on the inside. To the manager, I hope you learn some kindness and get your act together for Father’s day. Do better or get a new job. -A person whose family has been in the restaurant business for...

As much as I love this place and trust me I do love it so and taking into consideration the pandemic and certain food product items are harder to come by and more expensive these days and taking all that into consideration. But I have to point out a couple of things. One $25 for steak and eggs., $5 for apple juice in that small glass they serve. And a couple other things that jumped out at me at the new menu and the high price. There's such thing as keeping up with demand and raising your prices a little but I'm sorry certain things on this menu and maybe even more than certain are a lot higher than before and on other places. And although the food is great don't get me wrong, but there's such thing as raising your prices a little and then you're gouging. This is called gouging. $5 for apple juice in a small glass. Come on man...$25 for steak and eggs. You're not on the North side you're not downtown You're Not Gold Coast you're oak lawn. And again other items on the menu that have really gone sky high... When I have to drop a C note which is $100 bill for you layman's, on four people at an oak lawn restaurant. That's a little too much... And especially when you're charging that much for coffee also... I will be eating home more often... And yes I have my own businesses plurals meaning s for businesses meaning many and my wife runs a restaurant and even those prices haven't gone up that much... This pandemic has made excuses for a lot of people to overcharge.. again this is not a complaint about the food the atmosphere or the staff, all three things are very wonderful in that area. But some of your prices, way off the market.. I don't get charged $25 for steak and eggs on the north side. You're not northside, you're southside. Act accordingly. Again nothing but love for...