Starbucks Coffee Company — Restaurant in Yakima

I really appreciate the typical Starbucks friendliness. But I have to take my time to write a negative review which is very unusual for me. I went to the drive-thru to get one latte and I was busy on my phone dealing with an emergency. The girl puts out the reader for me to press for a tip and I told her no tip just press it yourself please. She got so upset that she stomped off and a very friendly man came over and had to redo my whole order for one latte. He had no problem to press the reader. I asked if I could speak to the manager about that girl's ridiculous attitude and a lady named Emma came over and said she was the current supervisor but not the store manager. I told her what happened and she said well the headset is so complicated and she's new that that probably was the problem. I said that was not the problem and if the headset is too complicated for her to remain polite then maybe this is not the job for her to be in customer service at Starbucks. I asked if she was going to speak to her about her attitude of just stomping off, and she basically made it seem like no she wasn't going to do anything. I asked if she could relate this to the store manager and she basically said no. I got to the parking lot and figured my only recourse was to do a negative Google review and I called and got Emma from the parking lot and told her I was going to do a negative Google review because I didn't feel like she was going to do anything about that girl's horrible attitude. I asked what the girl's first name was and she refused to give it to me. So ridiculous! So I told Emma that I was going to do a negative Google review on both of them and that's what I'm doing. Very disappointed with the young girls snotty attitude and then stomping off and then Emma not acting like she was going to do anything about it. I hope the store manager sees this review. It's the only way I could let them know that this girl needs some remedial training...

Disappointed by Policy on Water for Customers and Pets

I visited this Starbucks on a hot summer day, hoping to get some water for myself and my dog. When I asked for two large tap waters, the barista told me I had to make a purchase from the menu in order to receive them. I explained that I was willing to buy the cups, but was still told I needed to buy something else from the menu—otherwise, I couldn’t get the water.

I was shocked and disappointed by this policy, especially considering how hot it was outside. I would expect a company like Starbucks to care about the well-being of its customers and their pets, especially when it comes to something as basic as water. It felt like the focus was more on making a sale than on customer care or simple human decency.

I hope Starbucks reconsiders this approach, especially during the summer months. Denying water to people and animals unless they make a purchase seems unnecessary and out of touch with the values they claim...

The Valley Mall Blvd have the worst customer service of all the Starbucks partner stores around and their drinks are so inconsistent its beyond ridiculous. I order the same 2 drinks everywhere but this location cannot get them right and the last time I went ( my birthday) my drinks was not right and I had to ask for napkins to wipe off the outside that had stuff running down the side of it and the gal rolled her eyes at me and handed me ONE napkin. I tried to call once to talk to a manager and she asked me what I wanted her to do cause all she would do is give me a $3 gift card to replace the drink. I told her I would just like it remade cause $3 didn't come close to replacing the cost and she told me no, the $3 gift card is all she was going to do. I've managed Starbucks stores in the past, I've worked customer service for over 10 years and my birthday drink from earlier this month (April 1st) was wasted because it went in the trash which...