Baskin-Robbins — Restaurant in Yakima

Worst customer service! Went in yesterday around 6:30 pm after a very very long day of work, and decided to grab ice cream for my family. There was a bigger built gal with colored hair and piercings around mouth outside eating at a table with a friend and a thinner gal inside. I went inside and the gal outside came inside DID NOT WASH OR SANITIZE HANDS and decided to take my order, in a hurriedly manner. I asked for a single scoop and she gave me the smallest scoop, which didn’t even touch the rim of the cup, so I asked her can I get a bigger scoop, it doesn’t matter if you charge me extra, and I want lids on all cups, she didn’t let me finish when she answered I can’t take it back, and she left the cup on the last fridge closest to the wall. I proceeded to ask for the rest ( triple, double, and two singles) which she would place on the last fridge. One after another I would tell her I wanted lids on all cups, and she would put the lids down on top of the fridge so that I would have to cover the cups. And then she went to the cash register and she gave me the total, I asked her for a bag because she hadn’t given me one, she gave me the bag, I went to go get all the ice creams to bring them to the cash register and put them in the bag myself. She then left and she had given me no spoons, so I went to where she was and asked her for spoons twice, she looked at me and completely ignored me, because she was helping another lady. So I went to the other gal and asked if I could get spoons, and let her know that the other gal was giving me bad service, to which she responded, well obviously if you’re going home you don’t need spoons, turned around, gave her back to me. Excuse me? Yah obviously you don’t need them, to which I asked her for her name, she didn’t want to give it to me at first and finally said Veronica. I have never been treated so poorly! I am paying for service and for spoons! You shouldn’t care or assume if...

Went in a few days in advance to order a cake for my kiddo. We got to choose the type of cake and 2 ice cream flavors of our choosing. We went with a “baseball” theme. They gave a call when they were working on it to ask a few more questions regarding the design. I really had no idea what to go with, just gave them my sons team he played on, and his jersey number. When I picked up the cake I was extremely impressed by their work. Especially for It being a BR cake. Super nice and delivered an awesome product! My kid was super happy with it. And made his day when he was able to choose all the flavors instead of settling with what they had available in the freezer. Will be ordering more cakes...

A couple of times I have came by to try and get a couple of ice cream cones but they are always closed before posted operating hours. We have seen the workers cleaning in the dark as if they know they closed early. I won’t keep trying to come here. All the times we have gone and they’re closed we have given our business to McDonalds right across the street. A couple of McFlurrys and chocolate covered vanilla cones make us feel better about driving into town to a closed shop. I would suggest saving your trip and giving someone else...