Taco Bell — Restaurant in Yelm

I am beyond words. Our Yelm Taco Bell shares with Yelm KFC. I had ordered KFC online for pickup tonight. The app read "pending" for over an hour. I went down to the drive though to just order. The KFC portion of the restaurant was closed. My mom has alzheimers and doesn't eat well. There are few things she still likes to eat. I had mentioned this to the drive through customer service staff member as I tried to figure out which Taco Bell items mom might actually eat. I ordered for my husband and I as well. I didn't order my daughters cheesy roll-ups as it was late at this point. My order was still over $56. When I go to the windows I was told to look at my receipt.... they had "discounted" my entire order!!!! The one working the window informed me that she didn't have manager codes and couldn't change it when I insisted on paying. I broke out in tears. Right there in the drive through. This lovely person just said; life will get better ma'am. Please don't cry." I've never been so impressed with human decency. And after a week of severe trauma with my mom's health declining severely, our beloved pet dying unexpectedly of heart attack, and just burning out in general. Bless you, the folks running Yelm KFC/Taco Bell at 11:15 on Wed, 8/28. Also, yo the commenter just below me.... If missing biscuits is the worst thing to happen to you today, you're doing great! Rather than spending your time "messaging corporate about this theft", maybe take a moment to recognize that all are trying their best to survive, customer service doesn't pay enough, and you have a darn good life if you have time and energy to be concerned about...

Night shift is the WORST. My fiancé and I spend a lot of money at this Taco Bell and almost EVERY time we get the same guy who is absolutely rude and has NO customer service. He rushes us every time we order or makes us feel incompetent when we are choosing an item off the menu. He gives attitude when we get to the window to pay and acts like we are a bother. Tonight, 11-19-2022 , my fiancé went by himself to get us something to eat and drink and once again, the guy was completely rude. My fiancé ordered and of course was rushed and cut off when he was ordering. My fiancé ordered our food and asked for a large Sierra mist and a large Pepsi. When he got to the window he was told that he didn’t order the Pepsi and the manager handed him a medium Pepsi without charge. My fiancé was upset because that’s not what he ordered. So he drove home and picked me up and I went back and spoke to the manager. I went through the drive through and ordered a large Pepsi , just like my fiancé originally wanted. When I got to the window to pay, I asked to speak to the manager. The lady at the window said she was the manager and I expressed how disgusted I was with the service we have been receiving the past few months at night. The guy ( who would not give his name when I asked ) was also standing there. I explained to her that he was the one who has been disrespectful. She said she would talk to him and she seemed sincere. However, this is unacceptable. Hopefully, he is talked to and we won’t have this...

It's not the fault of the teens that pretty much run the place it's the owner unless they fixed it within this past week the copy machine has not been functioning for I think it's almost a year now because he's too cheap to get it fixed so you can never get coffee at this spot But the irony is the same person that owns the one at corporate Center also owns the one that's down near Capital Mall in Olympia or that coffee machine works but it's interesting how they own at least two of the same Taco Bell stores but they ran completely different the one in Olympia they're on the ball the one Corporate Center Lacey again I feel really bad they always seem understand they have a hard time making sure orders are correct and again coffee she doesn't work and they hate to do breakfast in fact if you go there sometimes during the morning when they should have breakfast they're either not open or they don't like to answer the drive-thru but they'll also close...