Polly's Pies Restaurant & Bakery — Restaurant in Yorba Linda

The employees were friendly enough, but there was a specific rigidity that only comes from fear. Particularly when the short female manager walked in. The food was pretty terrible, server was so stressed about it all that we just didn’t complain. The ladies at front watched around the corner and almost held their breath worried the manager would start. It’s not a particularly busy night and that location has been less and less worthy of a trip. Tonight felt worse than usual, not just because the lettuce felt like it was chopped days ago and someone is trying to pinch all the pennies, but the environment was nauseatingly tense. I stopped after paying my ticket to speak with another customer I knew outside of there and I found myself looking over at the two ladies that weren’t the manager. Then the manager came around the corner and I watched her aggressively make eye contact from one of the ladies and berated repeatedly for not showing eye contact, shoved herself in their face, then she seemed to giggle as she made them clean the bathroom and snidely reminded them to take gloves because they were going to need them, then laughed and walked off. I waited (this is on camera if front of house ones are working) and she walked off. The girls hurried into the bathroom and were at least supportive of one another because it seems your establishment has a habit of extremely out of line interactions in front of employees. I followed the ladies and checked on them. One of the two was crying and I apologized to her. I told her to try to breathe and she didn’t deserve that attack, especially in front of customers. Your corporation is employing the most toxic kind of management at these employees did not deserve the absolute bully of [insert multiple expletives]. Not only was the food bad, the service was painful because they seemed to be trying to get through feelings about her too, but your manager put on a show that has an absolutely horrible taste in our mouths. Ours and the table that I stopped to speak with both before and after our meals (you can check, we left near closing). I can’t imagine you aren’t losing business like crazy there for a ton of reasons. The only people you will serve with consistent repeat visits are either those lacking in tastebuds or those wanting to make sure the other staff is ok. I am appalled that your company would employ such a terrible human needing to control and berate fellow employees. How dare this woman force someone, who is trying to avoid conflict, make eye contact to instill another level of fear. How is that remotely appropriate? I don’t care what her reasoning was, she is a toxic individual and she should be the one fired and the employees empowered to speak up about workplace aggression and they can breathe. I hope the entire restaurant employees forced to deal with her misplaced attitude problems have a good night. There was literally no way I wasn’t going to try to do something for the employees that deserve so much better. Toxic managers close businesses because work ethic ceases. Tell the woman to stop riding her employees and maybe help them learn instead of acting like an absolute sadist. Employees: the people at the other table did ask me if I was able to verify any/all of you were ok. I let them know I snapped at the monster on the way out and that you seemed not ready to rampage after. Hopefully you will get the air of respect you deserve or find employment somewhere that will give mutual respect. It is illegal for a person to harass you, creating hostile environments (especially threatening behavior which I personally witnessed, as did my grandmother) and the corporation/employer is automatically the entity considered responsible. If higher-higher ups don’t fix it, reach out to labor board. You as a whole team are seriously resilient and more patient than I would have ever been with someone like her. Please give yourselves that credit when she gives you the anxiety I know she has to be. You are all far stronger than she or probably even you give...

I'm done with Polly's in Yorba Linda. I thought I would try one last time since it's close to work, but I received terrible service again (like I have the past 2 times) and the food is just so so but nothing to write home about. Last time we gave our order to our server and then never saw her again. Someone else named Kathy brought our food eventually but it took about three times of telling her what was wrong or missing to get it the way it was ordered. Very slow service, no refills on the drinks, order not right. Definitely got the feeling no one cared if they had our business or not. Felt more like we were a burden or inconvenience. No one even greeted us or acknowledged us or put us on a waiting list when we got there for about 15 minutes. These girls are always too busy fooling around, hugging each other, joking, laughing, holding conversations amongst themselves while guests are waiting. Again today, lack of common sense or good customer service. I sat at the counter and had Kathy again as my server. It's not that she's not friendly, it's that she doesn't remember how you order your drinks or food and lacks common sense and good customer service skills. I would suggest that these servers go back to the good old fashioned way of writing the orders down by hand on a little pad. I ordered iced tea, no lemon. She brings me the iced tea with lemon. I told her I had ordered it with no lemon. She looked at me nonchalantly and said "oh" and after doing some other things for other customers she finally brought me the tea the way I ordered it. Then I ordered the Dutch Pea Soup. It says on the menu that it comes topped with sour cream, green onions and croutons. When it didn't arrive that way, I asked Kathy about it. She replied that no one likes it like that so she doesn't serve it that way. I had to laugh at how insane that sounded. I let her know that I would please just like to have mine the way it's described on the menu if that's not too much trouble. She acted like I was doing something wrong by asking for my food to actually be the same as they describe it. By the time she brought the toppings, the soup was lukewarm at best. Even the lady sitting next to me looked at me in a state of disbelief and was shaking her head. When she and I spoke, she said she's noticed how down hill the customer service at Polly's is going. Finally, I had ordered a salad and asked for croutons. Of course it arrived without croutons and I had to ask Kathy once again to bring me something that I had originally ordered the first time. Kathy PLEASE!!! Do us all and yourself a favor and GRAB A PEN AND PAPER!!! The lady next to me smiled and said, "I heard you order the croutons the first time." When I was at the register paying my check, Sophia took my money without saying one word. Didn't ask how everything was, nothing. When she handed me my change I thanked her. SHOULDN'T SHE BE THANKING ME FOR MY PATRONAGE??? She mumbled something like "o.k." and that was that. I'm just thinking WOW. I'd love to actually hear from anyone at that restaurant that cares. I don't think they reply to reviews because I'm pretty sure that no one there...

It’s long unhappy review. I decided to leave a review because I am not pleased with the manager’s attitude. The other staff who picked up the phone call was very police (+star) and the place was very clean & well organized (+star) and pie taste, which can’t taste different (+star).

This is my first time getting half size of the slice and not my first time buying it. So I’m not talking how it looks because fresh strawberry pie is very challenging to be cut pretty. I should have taken extra photo of how the slice looked like under the strawberries. Sadly I didn’t have time to go back and buy rest.

YL is the Yorba Linda and T is the Tustin branch. YL had the top crust and half of bottom was missing. So it wasn’t 1/4 size like you can see in T.

I called them to see if I can get rest of 3 slices or whatever was leftover and pay the rest ($15.01) if it’s possible because I didn’t feel fair to pay the amount to get half slice only. *One slice is $6.99 and whole pie is $22 (with whip cream)

I wasn’t asking for free pie or discount. I asked, “Can I just buy rest because I only got half slice.” All I wanted to hear was “yes” or “unfortunately no”. But he made me feel I’m lying to get free stuff or whatever, “I saw him cut slice, we weight it out, I’ll give to plain crust if you want.”

The first staff who answered my call understood my concern. I may be wrong but at least he sounded like he cares, which is far better than...