The place is clean. They dealt with a HUGE crowd in a good way as the line moved at a decent pace. I placed a mobile order and we do this only when we are on a time limit and we were anticipating carrying an armload of food several blocks to a doc appts so when the lady handed me 2 of my 4 anticipated drink cups ( empty ) i was a bit annoyed, but headed for the crowded drink station to fill them with my Ice tea and coke. There were no large lids. I return to the busy counter and inject my lid request into the buzzing team of overwhelmed. Crew members. One lady ignored the request made my her co worker to bring some lids to the counter so she went to the drive thru and got a handful herself and placed them beside some napkins on the counter. The lady that i spoke to about how long it was taking was surprisingly nice and smiled despite the clear panic and chaos that overtook McNoontime at this Northern Ca burger joint. She reassured me my order was next so I go to the restroom for a moment. The restrooms are clean and well stocked. I return expecting to see our order I dont. Soon after I post up at the counter and see my Smoothie and Joes shake. The bag is in my hands I ask for ketchup..we get out of there and Joes Double Quarter Pounder with cheese Delux was plain. Not a spot of anything dry as could be. So I assume the clerk mixed it up with another order . oh well. They did better than the Mcdonalds by the hospital. Much better. Kudos for dealing with such a large dining room of hungry guests, but perhaps i should have looked over my order before departing. However I was in...
Read moreI came through drive thru to order an iced double brew vanilla coffee with two shots espresso and tree shots liquid sugar. I used my app . When I get to the window and payed, she hands me a regular hot brew coffee. I said I ordered the double ice brew. All of a sudden she looked at me and shut the window in my face. I looked through and saw another gal making it. But, No I’m so sorry it was mixed up or no problem we will make it right, Nothing, just an annoyed look. The gal that fixed it , brought it to the window and handed it to me. She had a manager shirt on too. No smile no nothing. And to top it off the drink was terrible.. I’ve been to several McDonald’s, even in Reno. But mostly I’m a regular at the McDonald’s on Colusa .. I didn’t get my drink there today because the expresso machine was down. So, this McDonald’s on Harter rd. Is horrible. I should had know better I’ve had problems before and never said anything. It sounds funny but it ruined my morning and I’m trying to not let it. But I always start my day off with a double brew and happy people or at least...
Read moreStopped by for a quick bite after a super long day. Normally, I don't go to this location because the food and the wait time is just ridiculous but it's the closest to my house so eff it. I wanna get home and get my baby out of this heat. I was in the drive thru for almost half an hour. When I finally got to the window I paid and they handed me a bag of food... It wasn't even mine! Nothing was wrapped in it and just thrown in. They finally took it back and gave me my food and drove off. Normally I like a good car fry but again.. in a hurry to get my baby home. I got home and started to eat to find that my fries were COLD, STAIL AF AND DISGUSTING. And my sandwich wasn't what I ordered either. I could've called and asked for them to remake at least my fries but I don't have the energy or the will power to get my baby back in the car to deal with this BS. Get your crap together. I swear the second yall started getting paid more the quality went straight out the window....
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