Highlands Coffee – Calmette — Restaurant in Ho Chi Minh City

Well I can say I'm kind of a "loyal customer" to this franchise as I'm sort of "coffeeing" them on a daily basis. The large-size serving of coffee with (less) condendesed milk is my favorite one. I'm kinda boosted (and sometimes a bit too excited/nervous) enjoying such a strong taste of coffee. Careful, this is a dangerously good drink! 🤣

@Irah Pham:

Hey you, I hope you somehow are able to reach this review. I'm sorry for your poor experience at the coffee shop and with the staff member. Sorry b/c it was so bad that you wanted to "f*ck her" (Oops for bad language but I'm quoting you, "sir"). Somehow the messages about their environmental campaign were so clear (notifications on walls and/or details on facebook page) that YOU weren't able to get them. I wonder if you spoke Vietnamese, as I believe only YOU understood the messages differently ( and ofcourse , incorrectly).

To make it clear (again) for you, and everyone else who undesirably read your bad review, please note the following point. Highlands called for customer help by encouraging them to bring THEIR OWN mug for drinks with their discount policies. However, if you don't have your own container, they would serve you the old way (with plastic cups for amost all drinks; they have to do so, I guess) but with a restriction on plastic use. They provide ONLY the plastic container alonh with one plastic spoon and/or traw per serving. This means you may not ask for more; or if you don't need such tableware, they'd glad not to provide you. Reducing plastic use is not a one-night campaign; there are a lot to be done, but just can be accomplished gradually. Maybe the company is just making small steps for now; there will be more actions in the future (yes they said "a journey").

In the nutshell, Highlands, with their lauched campaign, embrace YOUR support by bringing YOUR OWN container as a customer. That was why the staff member said mugs were for hot servings, which was by no mean related to their campaign; that was just how they serve you as normal. You'd better think before providing a review and publishing your "nasty desire for having sexual intercourse" with s.o else (I'm just avoiding your F word). Think before you speak, genius. As reviews are supposed to be typed in, you even have more time to think, or at least read the anouncement properly. Such a haste made your review trash to me. Thumbs down. Next time, if you have problems, just kindly ask for help. Don't be such a jerk! Grow up!

Again, YOUR mug, not THEIRS.

@Highlands:

If possible, please provide your campaign info in English so foreign visitors are able to get your message. The guy I mentioned in this review got the info misled which really...

Good place for friends hanging around

Every year, Việt Nam exports 90 per cent of what it produces with a volume of some 1.3 million tonnes, earning over US$3 billion. In recent years, Việt Nam has increased the export of processed coffee -- roasted, ground and 3 in 1.

The Vietnamese coffee industry is focusing more on processing instant coffee, which generates higher profits for the national coffee sector.

Domestic consumption is also increasing rapidly. In 2015, Việt Nam had 17,300 coffee shops nationwide. There are several coffee shop chains in the country, such as Highland Coffee, Trung Nguyên, Mê Trang and Vinacafe. The Starbucks chain has developed at a very rapid pace in Việt Nam.

In 2015, bilateral trade turnover between the United Kingdom and Việt Nam reached $5.4 billion, an increase of 25 per cent against the previous year. The United Kingdom’s investment in Việt Nam was valued at $4.7 billion, ranking second among European Union investors.

Việt Nam export turnover to the United Kingdom has been increasing at an average of 20 per cent per year. The main export products include seafood, vegetable, fruits and cashew, as well as coffee, tea, pepper and rubber, along with garments, textiles and shoes. In terms of coffee, the United Kingdom is among the top 10 largest coffee importing markets of Việt Nam. In 2015, the United Kingdom imported some 32,000 tonnes worth $65million.

Coffee exports exceed...

I’ve been to multiple Highland while in Vietnam, and it has all been great. Until this location. This specific branch of Highlands Coffee ruined my perception of them. I have gotten the same drink about 4 times, and this time it was way too sweet — might as well drink diabetes. I could feel my tongue crystallizing from the amount of sugar present in the liquid. I can’t even call it a coffee because it was literally a condensed milk syrup water. I requested for a new drink or to change it, staff rudely said no and shoo’d me away. Just avoid this location and find a different Highlands, until staff are trained better, especially in recipe compliance.

What a joke of a...