Rosemary Saigon Sandwich/Salad/Pasta (No dine-in service) — Restaurant in Ho Chi Minh City

I ordered two sandwiches with extra bacon, which cost 42k just for the extra portion. Only one sandwich actually had the extra bacon — mine had just a single tiny piece, as shown in the picture. That clearly does not justify the 42k charge.

I contacted the restaurant and even sent them a video, but they insisted they had added the correct amount. Not a single apology was offered.

They even sent me a video from their kitchen, but it doesn’t actually show bacon being added to my sandwich — just vague footage that proves nothing. At first, they said they would refund 50% of the bill, then changed it to 100%, which made sense since it was clearly their mistake. But in the end, they claimed they couldn’t do the transfer, so I never received any refund.

Honestly, at some point it wasn’t even about the money anymore — it was the lack of accountability, poor communication, and refusal to simply admit a mistake that made this experience so frustrating.

Reading other negative reviews, I noticed a pattern: they always say they “check the cameras” but never actually take responsibility or make things right.

Terrible customer service. Safe to say this was my last...

This place is quite literally my life saver. I've been visiting Vietnam for quite some time now for vacation and I found myself craving more vegetables and fibers and desperately missing home. When I found this place on Grab I was skeptical but ecstatic because I was craving pasta but also was fearful because of my nut allergy, and usually Americanized restaurants here don't list when nuts are added. I tried the Creamy Cajun Veggie Lover Pasta and the Ham & Cheese Panini and I've been absolutely blown away. It even came with a free Avocado smoothie which my dad loved. My issue with pastas and such how American culture tends to overload with fats and oils, but I finished this (as a person with lactose intolerance) quickly and I was not the slightest bit bloated afterwards, especially with how creamy the sauce was. It's hands down the second best pasta I've ever had and satisfied every...

Grilled cheese sandwich was good - plenty of chicken and the bread was crunchy. Would have liked a bit more cheese in it, though.

The chicken and mushroom pasta was so-so - it tastes good with the parsley but overall too salty for my taste.

The potato wedges with garlic sauce was very good. Crispy outside, soft inside.

The staff are friendly and attentive, making sure we have water, and helped pack the food away when we couldn't finish.

The only downside is the atmosphere - it's more of a takeaway joint than a place that was designed for dine-ins. It was quite dark and hot even though they had the fans on. You can see the decor style they were going for, but it needs...