Starbucks Estella — Restaurant in Ho Chi Minh City

DISAPPOINTING THEFT AND POOR SECURITY AT THE STORE I would like to share my disappointing experience at the Estella branch of Starbucks on the afternoon of July 2nd, 2023, from around 4:30 PM to 6:00 PM. Unfortunately, this is not the first time that I or others have experienced theft at a Starbucks store and received inadequate support.

During my visit, my mobile phone was stolen inside the store, and I immediately contacted the staff at around 6:00 PM to seek assistance in retrieving my belongings. However, I was deeply disappointed by the unhelpful attitude displayed by the staff on duty. They insisted that I wait for 24-48 hours to review the surveillance footage since there was no manager present at the store.

The security issue at the store is also alarming. Despite having visual evidence from the security cameras confirming the thief, the staff refused to cooperate with the police in extracting the footage. They even demanded an official letter before allowing any access to the camera footage. This reflects a lack of concern for customer safety and a lack of willingness to provide timely support in emergency situations.

Regrettably, I am not the only one who has encountered such problems. Many other customers have experienced theft of their belongings at Starbucks without receiving satisfactory assistance. This highlights a consistently poor customer service model and a concerning lack of security measures in place.

As a loyal customer, I cannot help but express deep disappointment in how Starbucks has handled and supported customers in such situations. Regardless of whether my belongings are recovered or not, the focus remains on the lack of support provided by Starbucks in finding my belongings.

Following this incident, I will not return to Starbucks. Furthermore, I will share my experience across all platforms and community fan pages to raise awareness about the unsafe security and subpar customer service at Starbucks. It is disheartening to see that Starbucks has provided "support" that seems to have favored the thief who stole my belongings.

I urge Starbucks to take this matter seriously and address the issues of trust and inadequate security at their establishments. It is crucial to ensure that staff members are trained to handle incidents like mine and to implement necessary security measures for the protection of...

Nice view with the highway and green space. They have both coffee tables for those who come and chatting, and standard tables for people who come to do personal or group work. There are sockets near some tables. The encoded wifi is only valid for 1 hour (but you can use other wifi near the place). Many Korean visit this cafe. The price is generally high for Vietnamese, though. And the staffs are not too friendly, maybe because they see that I'm...

One of the best Starbucks that I’ve been in hcmc. Plenty choices of bakery and drinks are great. On top of that, Edward went above and beyond in helping me. I forgot to bring the milk warmer for my baby and she refused to drink cold milk. He offered a cup with hot water to warm up the milk. Thanks Edward, you made my day. He...