Nando's East Park — Restaurant in Lusaka Province

Nando's? I have a (chicken) bone to pick with you.

Today, my Sister and waltzed into your fine poultry magic establishment to satisfy our cravings for your flame grilled masterpiece. We placed our order without any fluff of feathers and sat down at one of the tables to wait for takeaway package.

After what seemed like lifetime, our Order number was called out and I proceeded to the Collection Counter to secure package (Navy SEAL style) and that's where my feathers got ruffled.

The Lady who packed our goods erroneously brought me a Fanta Orange when I had ordered a Fanta Pineapple. No problem. Small issue. BUT, she took her sweet (and sour) time to walk to the fridge and on her way back, she paused to chat with her colleagues at the till while she juggled my drink in between her hands. I stood there and stared at her and I think she felt the heat from my Superman heat-beam eyes because as soon as she turned to look at me, she dashed over.

I confirmed that the package had all the right contents, cross-referencing it with the receipt. Said my Thankyou and proceeded for the exit.

Off we went home, intoxicated by the aroma of Nando's permeating throughout the entire car, we resisted all temptation to have a little nibble.

We reached homebase, settled in and made our way to the kitchen to commence Operation: MUSHETO!!

My Sister's order was mild and mine we all hot. She grabbed her Chicken burger from the box labelled MILD and upon biting into it, it was hot. Mine, that was labelled hot, was actually MILD. In addition, the lettuce on the burgers was not fresh. We both sighed for a minute but dusted off our shoulders and chowed down.

Next, the Quarter Chicken; What we were both craving the most. Once again, the packaging was erroneously labelled. Mild was Hot and Hot was mild. And mind you, this was BEFORE Peak Hour of your East Park outlet. There was very little human traffic in your restaurant. If we were there at peak hour, I would have charged it to the game. I know how hectic things get when an establishment is running on all cylinders and I would have let it slide but the nonchalant nature of the Lady at the Collection Counter and the erroneous labelling of the packaging as the cherry on top? Nope,...

Wonderful place, i try to go here at least once a month and I never have problems with parking and once you enter the restaurant you're greated with good customer service I mean everytime I'm their im almost immediately attended to with a "are you alone?, Please seat here and a menu handed to me with a smile as well as an offer to buy a drink (and let me confess THEY ACTUALLY HAVE GREAT DRINK) to make matters better THEY HAVE WONDERFUL JUST WONDERFUL SOURCES THAT ACCOMPANY EVEY MEAL ( GARLIC CHILLI ETC) the chicken is always juicy and succulent

Soooooooo I just cant put it in words I mean my better half and I loved the place its actually our favorite JUST GO THERE YOU WONT...

The place is beautiful chicken we ordered came so dry like somebody had ordered and dint get it 😏😏 the staff act like they dont care our food was brought on the table no plates no forks no knives nothing food was left on the table for 10 minz thats wen plates wer brought in the qnd the drinks that we paid for dint even come we wer almost done with the dry meal told the staff like they wer just to careless how can u start serving other table leaving the one u started first??? I realy love nandos but this time it was pathetic from all nandos in town i thought east park so was best...