Aqua Park Darwin — Attraction in Darwin City

My family is visiting Darwin for a holiday. I have visited the Darwin Lagoon at the Waterfront. My family consisted of my Mum and me who are Caucasian. My Mum is married to Fijian so my little sister has beautiful tanned brown skin and she was on holiday with us. My little sister (12yrs) was very excited to use your aquapark.

We lined up, signed our waiver and paid. Told by the kiosk lady to go over and we will get lifejackets in a few minutes. The lifeguard/worker (who I've been told is Maddie) looked at my little sister and said "where is your wristband." (With a strange negative tone). I told her that I the lady at the kiosk said to come over and hadn't given us a wristband. She told my sister to hurry up. (Again with an abrupt, almost rude tone).

Maddie turned to me requesting I go and get her wristband, which I did. I stayed for the induction. Her toned resumed to normal as she told everyone the instructions. Except when she said "no wrestling" when she turned and looked directly at the two black Americans, the only other culturally diverse people in the group. She had changed her tone to that same negative, condescending tone. At first I thought maybe it's the end of the day and she was exhausted. However, I observed her talking to others (other Caucasians) with a polite tone completely different to the one she had used with my little sister and those two men.

Later, feeling very upset and disappointed. I heard it again. Two beautiful Aboriginal small children (couldn't be older than 10yrs of age), approached Maddie and asked "how go on the play equipment?" (In reference to your aquapark). Maddie turned and snapped at the child "you need money bud" (again in that negative and condescending tone).

I wouldn't usually write emails with such a negative tone but I walked away from this experience appalled and really disappointed. I told the on-site manager (approx. 5:30pm) who asked me what had been said and didn't provide me with any reassurance that this wouldn't happen again.

It is 2022, Darwin is such a multicultural place. We should all be coming together to ensure inclusion and a sense of belonging...

I would never ever pay to go here! The blonde woman working there on Saturday 14/8/21 is one of the rudest people I’ve ever encountered.

My wife and I entered the precinct from the opposite end of where you’re supposed to pay for Aqua Park. There were no signs or anything that specified that you had to pay, so we assumed it was free to the public. We swam towards the inflated water park. We literally put our hands on one of the props and in doing so, were viscously yelled at by the woman running Aqua park. Being an honest mistake, I approached her and apologised. Explaining that we only just arrived, and asked how much it would cost to use the park. She then yelled at me again in front of a big crowd of people and pretty much accused my wife and I of being idiots. Pretty sure she must of had a bad morning, or forgot to eat breakfast this day but that’s no way to treat the public. Shame on you!

Just editing this review in reply to your response.

We were more than happy to pay and of course understand the safety procedures around the park. That’s not what our issue was though. It was simply how rude and arrogant the woman was working there. You shouldn’t humiliate anyone like that no matter what...

⭐️⭐️⭐️⭐️⭐️ An Absolutely Unforgettable Family Experience at Aqua Park Darwin!

Our day at Aqua Park Darwin was nothing short of spectacular! This water obstacle course is a perfect blend of fun, excitement, and family bonding. The layout is thoughtfully designed with a variety of challenges that cater to all ages and skill levels, ensuring that everyone from our youngest to the oldest had a blast. The safety measures were top-notch, and the staff was attentive and friendly, making us feel secure throughout the experience. The park is well-maintained, and the vibrant atmosphere adds to the thrill. Aqua Park Darwin has become our favorite family outing spot—we can’t...