Overall had an extremely disappointing and disheartening experience at the Southport / Broadwater GC Aqua Park today on the 20/9/24. We booked in for the 12:30 session & although we pre booked online the staff were still disorganised. First of all I was given a broken life jacket. They also never told us to take off jewellery in the safety briefing and 5 minutes in I lost a very sentimental ring. I know I can’t hold the park accountable for this but still , they could have told us to remove jewellery. Also the place was way too overcrowded it definitely has to be a health and safety hazard. When I went down the slide I was never told there was a net there either which I hit on impact. To top of the experience I had an extremely rude blonde haired lady talk to me so disrespectfully in a front of heaps of people as I was having trouble getting out of the water. She is actually an embarrassment to the company and made me feel extremely uncomfortable. She made out I was refusing to get out of the water but I simply told her I didn’t need her help as there were already two other lifeguards assisting me. I wasn’t trying to be rude at all but she made me out to be a liar. Also the life jacket I was given was far too small and I now have a red rash. Other patrons at the park were more helpful than the staff which says something within itself. I would definitely not recommend this place to anyone especially if you have children stay clear !!