KFC Australia Fair — Restaurant in Gold Coast City

Woaful! STAY AWAY!!!!

Honestly, I have no idea how this store is still operational. Do the management team even READ the reviews?

The Kentucky burger looked horrible so I took it back to be remade, I was met with disrespectful care-free attitudes of the adolescent staff. I asked the front team leader "what is that?" Whilst showing her the burger, she replied with "I dunno" shrugged her shoulders, took the burger from my hand and went out back, then when she returned, she she said the burger was fine and tried to hand it back to me. I said "is this the quality I get after paying $30 for an order?". She rolled her eyes and said "I'll remake it then" and took it out back again.

I waited 6 minutes for them to return with a new burger, only to be given what seemed to be the exact same burger freshly wrapped. Refer to the pictures below, you will see 2 pictures of a burger, one is before I complained, and the other is "the new burger". The "new burger" was cold and almost, if not exactly the same as the previous one.

Upon receiving the burger back, I told the team leader "the moment you lose quality control, is the moment you start losing customers". She simply rolled her eyes and sarcastically said "have a nice day".

Also the chips were unsalted and soggy, my packet included what seemed to be scraps of chips... They were disgusting, some of them were even burnt.

The dinner rolls were woafully stale. The chicken lacked any flavour and was dripping grease.

The only thing that was half edible was the potato and gravy.

I would love to be there when this place is audited.

THIS IS WHY YOU DON'T HIRE INCOMPETENT MILLENNIAL TEENAGERS TO RUN A FAST FOOD OUTLET ALONE!!!

Currently I am writing this from the toilet as I am now feeling sick from this food. DO NIT EAT HERE PEOPLE!!

My order (#1980457).

Order Details Item    Qty  Price 3 Piece Box                 1     $11.45 3x Original Recipe Dinner Roll Regular Coleslaw Regular Potato & Gravy Medium Sunkist Kentucky Combo Upsize       1     $12.95 Kentucky Burger Original Fillet Large Chips Large Mtn Dew Dinner Roll                 1      $0.95 Regular Potato & Gravy      1      $3.75 SubTotal:                         $26.69 GST:                               $2.41 Total:                            $29.10 Amount Paid$29.10 Paid Online  Restaurant AddressKFC Australia Fair Shop 238B, Australia Fair Shopping Centre, 40 Marine...

I have put my order through their app, and been waiting in front of the restaurant counter on the 14th of May, 2025. After 15 mins long wait, my name was finally called, however, they just told me their shop is now closed, and the only thing they could provide to me was a refund, which was extremely lame, as I saw them turn the self serve machines off in front of my face during my wait, which was even before the closing hour. And the guy who called me over didn't even apologize for the inconvenience caused to me. Once my refund to card was proceeded, I asked nicely for some water, as I've been very thirsty after waited for so long to get my food and drinks, while I ended up had none. Out of blue, the guy instead of pour me some water, which all other fast-food, such as McDonald's would offer, he just took out the eftpos machine, and asked $3.75 from me, for water! It certainly pissed me off, firstly, the attitude was horrible, secondly, if they can still process sales even for just water, why was my order cancelled??? I asked for his name immediately, because the service was ridiculous, but he refused to tell me, while he wore no name tag on his chest, which I don't think is following the KFC policy at all. He even told me to try have a nice day elsewhere! Very good! I hope it was just this one individual making the scene, but not the KFC way to treat their customer. Will contact Australia Fair management to check if it's on their contract for staff to reject providing service before the actual...

Refused to serve me unless I used the app even though I was at the counter at the pos, eventually they relented and served me as I had legal tender and was ready to purchase.I was asked to use the app, move out of the way to do it and as I never used the app I had installed before I forgot the password, it was time wasting and stressful even though they were serving other people at the counter at pos, I felt uncomfortable for myself and other people, maybe even older people who don't like apps, I would have been refused service if I did not persist and ask for the manager.

Now what if I did not have the app at all, and did not persist? I would have been rejected as a customer.I don't revolve around their service and system, I turn up to buy at the counter as I have the LEGAL RIGHT to, as anywhere in the centre, also what if I did not have my phone,and why should I have to dig my phone out just to play with some buttons standing at the counter when I am there quite literally to be served, no one else was.

Also be careful of splintered sheared bones due to bad butchering techniques. A health hazard.Having to spit out chicken to chase the bone.

I won't bother with this again, will go onto pizza services, more respectful reliable and safe. I have been a customer in this shopping centre for thirty years, and occasionally like the taste of KFC, but I will not...