ibis Styles Hobart — Attraction in Hobart

One of the worst hotel stays I've ever had, paid nearly 2000$ for having my time in Tasmania completely ruined. I booked a standard room for 8 days, which according to the website comes with a courtyard or city view. At check-in, I was assigned a room that had absolutely no view. When booking my stay for my Hobart, I was wagering between the Crowne Plaza and the Ibis and chose the Ibis as the room category guarantees a view (courtyard or city) & the Crowne didn't. I asked reception about this immediatly and stated that it is extremely important to me that the Ibis keeps their word on this one, as I have to do important video calls all day long which are horrible without any natural light. I was then told that unfortunately, they have no other room available for me, so I have to take this one. I would've never imagined an Accor group hotel lying on something within their booking process and have never experienced anything like this with a hotel of this standard before. All of this killed my mood and having to argue so much just to get what I booked was certainly not part of my plan for my trip to Tasmania. On day 6 of my 8 day stay, the manager approached me and told me that the category I booked states that rooms have no view. I showed her that this is not true and only after she saw that it literally says on their website and my booking confirmation that the room will have a courtyard view, she apologized profoundly and offered me an upgrade to a room with a view, which I declined as my checkout date was in a day and a half and this doesn't fix the week before that. I told her I was saying this from day one but nobody took me seriously until she checked that I was indeed right. I don't know if she purposly lied to me not knowing that it says the room will have a view or she didn't know, but since I booked with Ibis directly, I can't imagine the hotel manager not knowing this. She then offered me a free breakfast, which is an insulting attempt at compensating for a ruined stay, so I declined. After that, when she realized that these corporate manipulation tactics won't work, she said that my room is sold as a "city view room", to which I responded that she now changed her mind 3 times, from saying I booked a room without a view, to apologizing for their mistake, to now saying they kept their commitment. I then showed her the picture of the "city view" she referred to, the fact that this window is the only one I have & that other people can look into my room if I don't close the blinds. Not having any mental energy left to argue more with hotel management that seemingly doesn't care about a certain demographic and has no problems with lying, twisting arguments and contradicting themselves, I left this conversation and can recommend any person who doesn't want to spend their vacation having to argue for something you paid for to avoid this...

I stayed end of October 2024.

Good central location, clean rooms, the room is on the small size however has everything you need to sleep and be comfortable. If you are just sleeping there and are out and about most days it is perfect, if you will be in the room a lot, I did find it a bit small but has everything you need.

Close walking distanced to Salamanca markets and down the wharf, the mall is not that far away either.

Staff were attentive at Mr Good Guy and I understand the reviews now the dinner was amazing. Breakfast is your standard buffet but they do make eggs to order.

The bed is comfortable enough, with a selection of Foxtel channels, not a smart TV so you cant log into your own streaming services. The room had a desk and a great view of the harbor. I actually didn't realise how big the hotel is and when crowded especially with school groups as was there when I stayed there can be a wait for the lift so factor that in.

As part of their sustainability program the toiletries in the room do not include conditioner or moisturizer. When I went to ask for conditioner from reception they said it is part of their sustainability and gave me a map to the Woolworths 15 minutes away, so you may want to pack conditioner. First I have heard of that.

The cleaning of the room was daily but only seemed to be making the bed as my facecloth was still scrunched up in the shower each day but was replaced on the vanity, very odd. I also had the empty chocolate wrapper left on the table and not removed. Yes I know this could have been placed in the bin myself was not an issue for me just simply pointing out that the general cleaning of the room was not that great.

There is parking on site but I did hear some other guests saying not a lot of parking so suggest maybe give the hotel a heads up in advance you need parking, that's what I usually do so they have a rough number. I didnt have a car this trip and just used UBER, I did find that the UBER took about 8-10 minutes to get to the hotel which is longer than usual so must have been peak period during my few days there.

I didnt get to check the pool out this visit but heard...

My stay at Ibis Styles Hobart was very disappointing for several reasons. Firstly, upon check-in, the front desk informed us that the car park on the premises needed to be booked one week prior to our arrival. However, after speaking to the Hotel Operations Manager, we discovered that this was not the case and it was a first-come, first-served basis. This miscommunication left us feeling mistreated and provided us with false information upon our arrival.

Additionally, there was a recurring issue with the noise from the rubbish collection every morning between 6:15 am and 6:30 am. This disturbance made our stay uncomfortable and unpleasant. Despite notifying the front desk about this problem, no action was taken except for a simple apology.

Furthermore, we requested a late check-out the day before our departure. The gentleman at the front desk approved our request until 12 pm. However, on the day of our departure, we received an unexpected call from the front desk at 11:35 am, informing us that check-out time was at 11 am and questioning why we were still in our room. The lady from the front office was rude and dismissive, immediately assuming that we were lying instead of listening to our explanation. This lack of understanding and empathy frustrated us, and we had to hurriedly check out to avoid further escalation of the situation.

These issues highlight a lack of communication within the front office staff and a need for proper training. While I appreciate that the hotel management approached us to discuss the situation and offer an apology, I believe that further investigation is necessary. It is important for the staff to be aware of these issues and for appropriate actions to be taken beyond the discussion we had. It would be beneficial if the staff were reminded of their role as the face of the company and their responsibilities.

I am hopeful that the hotel management will take these concerns seriously and address them accordingly. I look forward to their response and any additional actions taken to improve the overall experience for...