DoubleTree by Hilton Hobart — Hotel in Hobart

Hotel Review: DoubleTree by Hilton – A Truly Exceptional Stay

My recent experience at DoubleTree by Hilton was nothing short of fantastic, and it's clear that the hotel prides itself on providing top-tier service and unforgettable hospitality. From the moment I arrived to the time of departure, every detail was meticulously attended to, with special shout-outs to the remarkable staff who made the stay feel personalized and warm.

Check-In & Reception: 10/10

Upon arrival, I was immediately impressed by the welcoming atmosphere of the hotel. The check-in process was quick and efficient, and the staff made me feel right at home. A special acknowledgment goes to the reception team, particularly Bishal, Shivani, Joshua, and Emma. They greeted me with exceptional warmth, offering assistance with a genuine smile and making sure all my needs were met. They went above and beyond to ensure I was comfortable and well-informed about hotel amenities and local attractions.

Rooms: 8.5/10

The room I stayed in was spacious, clean, and well-appointed, with modern furnishings and a comfortable bed. The attention to detail, from the soft linens to the in-room amenities, truly enhanced my experience. The room provided a peaceful retreat after a busy day, and I felt completely relaxed during my stay.

Breakfast Buffet: 10/10

One of the highlights of my stay was undoubtedly the breakfast buffet. The spread was absolutely delicious, offering a wide variety of both traditional and international breakfast favorites. For those with dietary restrictions, I was thrilled to discover the thoughtful inclusion of gluten-free options that didn’t compromise on taste or quality.

Executive Chef Nathan deserves special recognition for his personal touch. Every morning, he made a point to come out and greet guests, offering freshly made banana smoothies that were both refreshing and delicious. His commitment to ensuring every guest felt special and taken care of was evident, and it made for a truly unique experience.

Food & Beverage Team: 9.5/10

The food and beverage service at DoubleTree by Hilton was exceptional, with another special mention to Fina, the food and beverage attendant. Fina was always present with a warm smile, greeting every guest with kindness and ensuring all requests were promptly addressed. Her cheerful personality added a personal touch to the dining experience, making each meal feel even more enjoyable.

Housekeeping Team: 9/10

The housekeeping staff at DoubleTree was outstanding, and I would like to particularly highlight Ravina, Karthika, and Geoffery for their exceptional service. They were always prompt, courteous, and thorough, ensuring the room was always in pristine condition. Their friendly demeanor and attention to detail made a big difference in my overall stay, and they contributed to the welcoming atmosphere of the hotel.

Overall Experience: 9.5/10

DoubleTree by Hilton truly exceeded my expectations in every area. The hotel’s staff, from reception to housekeeping, went above and beyond to ensure that my stay was comfortable, seamless, and memorable. Whether it was the delectable breakfast buffet with gluten-free options, the personal touch of Executive Chef Nathan, or the friendly, smiling faces of the food and beverage team, each part of my stay felt thoughtfully curated.

If you’re looking for a hotel that combines exceptional service with a welcoming atmosphere, I highly recommend DoubleTree by Hilton. Special thanks to Bishal, Shivani, Joshua, Emma, Nathan, Fina, Ravina, Karthika, and Geoffery—your hard work and genuine care truly made my stay...

General Manager, Double Tree Hobart and Hilton Group,

I feel compelled to share my recent experience at your Double Tree Hilton Hobart establishment, which has redefined my understanding of the term "luxury accommodation" – though perhaps not in the way DoubleTree Hilton intended.

Having previously associated the Hilton brand with excellence, I would now like to congratulate you on achieving something remarkable: making a Private Hospital feel like a 5-star upgrade. Yes, you read correctly – a private hospital medical stay offered superior linens, better ventilation, and staff who at least pretend to know where they are.

Your synthetic carpeting provides an unexpected entertainment feature: a built-in static electricity generator ensuring guests remain alert during their midnight trudges to the public hospital-grade bathroom, complete with sandpaper-esque 2-ply toilet paper. The room's innovative ventilation system seems designed to ensure that bathroom aromas become intimate companions throughout one's stay – something even my hospital room, with its array of interesting medical smells, managed to avoid.

I particularly enjoyed the avant-garde approach to room décor – the disturbing pixelated print above the bed paired magnificently with the dusty synthetic curtains, creating what I can only assume was an intentional "institutionalised" atmosphere. At least in a hospital, the clinical environment is intentional.

Your newly appointed baggage handler showed admirable enthusiasm, though perhaps some training might have been beneficial before letting him loose on guests' possessions. The in-room dining experience was equally memorable, featuring a menu printed with such subtle fading and artistic creasing that it resembled a hospital discharge form. The four-hour wait for food was an unexpected meditation opportunity, culminating in the philosophical offering from concierge: "we don't know - sorry, we comped it though, would you like a cheese board?" Even hospital cafeteria food arrives more promptly.

Regrettably, I had to curtail my five-night stay after three nights, as my newly developed mysterious rash (courtesy of what appears to be an innovative approach to room cleanliness) required immediate medical attention. A visit to the local pharmacy for a new variant of polyfibre?!? treatment wasn't quite the Tasmanian adventure I had envisioned. Though ironically, it did result in another hospital-like experience – exactly what I was trying to avoid by booking with you.

In retrospect, I should have opted for the Camper RV quote – at least then the only things shocking me would have been the natural wonders of Tasmania rather than your carpet, and any questionable smells would have been my own responsibility.

As a final parting gift, I notice some creative additions to my Mastercard statement that warrant immediate attention. At least hospitals are upfront about their excessive charges.

I look forward to your response regarding both the mysterious charges and how the Hilton brand reconciles your property with its supposed standards of excellence.

*Holiday makers and honeymooners - take the RV option and see Hobart's maritime beauty in real-time, not pixelated above your plastic coated pillows.

Yours...

Very disappointing experience We stayed there a week and after the first day thought it was quite a nice hotel and so booked a nonrefundable night for our last night in Tas 10 days after our first stay. Sadly, all the problems only arose after that first night... First, the AC will randomly make loud clanks (not every night but when it starts you have to stop the whole thing if you want some peace although even then it bangs from time to time). Then on our third day, the sauna (one of the main reasons we booked the hotel) which had been working perfectly fine on our first night had 2/3 of the resistance off and was therefore struggling to heat to about 60-70C which is pretty pointless. We told the staff and when we came back the next day they told us it was fixed. Except it wasn't. The only thing that has been done was that someone did something to the thermometer to make it show 90C even though it was obvious it wasn't (as we explained to them, at that level the benches would be very hot to the touch. They weren't). We told them again and they said they had checked and it was working fine. We spent the rest of our first stay explaining to them every time what was wrong but nothing was ever done. On our last morning we told one of the general managers who said he was going to look into it so we were hopeful it would finally get fixed within the 10 days before our next stay. Except it wasn't. When we came back we were informed they had a technician working on it but it didn't get fixed that day. From the conversation we had with the front staff upon checking in, it seems pretty clear nothing was actually done 10 days earlier by the GM and instead they waited for the heater to completely die before doing anything at all. Front staff are very pleasant if you don't have any problem but definitely choosing the easy life and doing nothing except smile when there is an...