JB Hi-Fi North Sydney — Attraction in Sydney

Dear Sir,

First, I am a University lecturer teaching fashions and other things. Secondly, I have been a very loyal client of JB Hi-Fi for a long time. Your store is not the store I generally come to. As a I had a little moment today at North Sydney and wanted to check out a new version of Mac PC, I just visited your store without any plan.

This could have been one of the few hundred visits I made to JB Hi-Fi, and the first time to be badly insulted by your rude and the most unprofessional staff member Mitchell (hope he said his name correctly).

Before buying any laptop, PC or mobile phone, I always check it. The staff are always cooperative in helping us test. A few guys in your store nicely approached me for assistance and I responded by saying that I would come back to them if I needed any assistance. I was in your store roughly for 7 - 9 minutes.

However, this guy Mitchell arrogantly approached me and without taking my permission, he shut a few programs that I was testing. One of them was a different language that I was unable to work out in my Mac Book in the past. So, I wanted to test if the characters were coming without losing its formats.

As I am in fashion and then received an email from one of my students from Colombia, I opened a site with some pictures, which he pointed as very inappropriate. Then, he almost pushed me to leave the shop and he was joined by one other guy to defend him without knowing my part of the story. He made me utter the similar words and behave in the similar fashion should he have actually pushed me physically. It's definitely good to maintain teamwork and harmony in workplace that I have been teaching all my life as well; however, not the way they have showcased today in front of others. As an active content creator, I am considering buying a Mac computer with Final Cut Pro.

Being an educated person, it is very hard to believe that someone like me at this modern age is to experience such a discriminative behaviour from a responsible guy who introduced himself as a Manager of the store. What a shame!

Mitchell should have taken the quick opportunity to clarify or ask me a couple of questions before practising all this. Being a regular and loyal customer of this brand, I have made some good friendships with some of the Managers from different stores. This was never expected when I knowingly did not do anything wrong.

NB- Out of all my reviews, this is the second 1 star review I...

I wouldn't shop at this store because of the service, potential Refund issues and display. The displays are badly priced, laptops at wrong places. Wrong tickets on display laptops. Two tickets to one product displayed.

After reading some of the reviews and dealing with staff. I am of the opinion that this store doesn't like returns and will make it very hard to return a product. I think they at times follow they own rules rather than J B Hifi corporate. For example of course things are gonna be opened, if the products didn't work.

I went in store to try to shop for some laptops and was disappointed. The staff all have an ear bud which is really bad body language when you are speaking to them about things. You really should take it off when speaking to anyone. It's rude.

i don't expect them to know everything but they don't seem to know even when deals are on. They also don't listen when you tell them of your requirements.. I was being shown laptops that weren't part of my criteria.

There are more staff sometimes than customers and they will say hi but that's it. No substance to their actual knowledge.

The "ask for a deal" is a joke. There is no real deal. They will just take a $20 off a $1000 purchase to entice you so just be ware .... You might be better of paying the $20 extra and having a better experience if you had to return and re-service . This is not a good store for return and dealing with issues.

Try to avoid shopping here, if you do just be aware of the issues around returns and don't expect an great service or...

Disappointed with JB Hi-Fi’s Mobile Extra Care Insurance

A year ago, I purchased a Samsung foldable phone at JB Hi-Fi, and the salesperson highly recommended the Mobile Extra Care insurance, mentioning that foldable screens are prone to issues. I was told that if anything happened to the screen within two years, I could get a replacement phone. Based on this, I decided to spend over $200 on the insurance.

Recently, I noticed a crease on the screen and contacted the insurance provider, Square Trade, expecting the replacement they promised. To my surprise, they suggested I contact Samsung directly for warranty repair since the phone was still under the manufacturer’s warranty. After insisting that I wanted the replacement as outlined when I bought the insurance, I was informed that I’d need to pay an extra $149 fee and that the replacement would be a refurbished phone—not a new one as I originally understood.

At no point during the purchase of the insurance was I informed that any replacement would be a refurbished device or that I’d need to pay an excess fee. After some back-and-forth, I was offered either a repair for $49 or a refund from JB Hi-Fi.

In the end, I opted to go to JB Hi-Fi for a refund, which they processed. I’m sharing this to remind others to carefully review the terms of insurance policies and to be cautious when purchasing additional coverage that might not fully align with initial...