The Art of Dr. Seuss! — Attraction in Sydney

My sister was called today and we instructed to pickup a Dr Seuss product by one of your staff members at the QVB gallery.

When my wife and sister greeted your representative at approximately 5:30pm today, after travelling for over an hour, they were told they could not pick up the product as your business had not received funds from your finance institution.

My sister had travelled over an hour to pickup the item and arranged to leave work early to do so. We told your staff member this and at that point she laughed and said "at least you left work early". The overall demeanour of this staff member was smug and there was a very low level of customer service shown.

The girl was of a slim build, brunette with black thick framed glasses.

If there was an issue with your financial institution and had we been contacted this would not have been an issue. But your staff member made my sister and wife very upset through her condescending tone.

I find this absurd and quite frankly shocking. I will be sharing this experience quite publicly and I demand a response from your staff regarding...

We’re currently on a holiday from Brisbane and popped in to see the artwork as we have always been a fan of the Suess books and regularly read them to our kids at bedtime (before they could read on their own).

We were greeted by an amazing guy by the name of Sebastian who proceeded to take us on a mini tour of the gallery, imparting some fantastic and interesting stories behind the stories of Dr Suess, and all about the life and legacy of the man he admiringly referred to as Ted. The tour ended with an animated reading of a random Dr Suess book to the delight of our kids (and us, not gonna lie).

Sebastian was so knowledgeable and truly passionate about his work that it made for an unexpectedly engaging and borderline magical experience for our whole family.

As we left he thanked us by name and we all left smiling and wondering if we had just encountered a man, or the Cat in the Hat himself...

I had a lovely experience visiting The Art of Dr. Seuss gallery at the QVB. The consultant, Mark, was incredibly kind and welcoming — he created such a warm and inviting atmosphere from the moment I walked in. His knowledge and passion for the artwork were clear, and I learned so much through our conversation.

The only small downside was the music. It was playing very quietly from a computer rather than the ceiling speakers, which made it difficult to fully immerse myself in the magic of the space. A stronger soundscape would have really elevated the overall experience.

That said, I cannot fault Mark — his presence made the visit feel personal and enriching. I’d absolutely recommend stopping by if Mark is working, even if the gallery has a few quiet moments. His energy and insight more...