Kidsapia — Attraction in Mississauga

Edit to comment on the reply:

I very rarely leave a review and never comment on owners reply but I feel like clarifying couple of things for the people that actually read those: • when I say I was told off for helping my toddler get off the trampoline I’m not talking about me jumping on it and pushing/bumping into other kids - I mean when we went into the trampoline are there was hardly anyone there so I let my baby explore, after few moments bunch of bigger kids run in and started jumping/pushing each other - not sure where were the parents or who was supervising them. At that time I didn’t think it was safe for my 15month old to be there so I decided to get him out of there by helping him out, I was immediately ‘in trouble’ even after I said I’m just helping him, all I heard was “those are the rules”. Definitely didn’t seem like the safety of my child was important and what was important was me ‘following the rules’.

• second point I want to clarify is that one thing that it was hot in there the other was that there is absolutely no ventilation there and the place was packed with people and smelled like dirty socks/feet and sweat. All I’m saying is that you need ventilation or don’t let so many people at once. We end up leaving after 20 min or so it was bad. The only reason we stayed at all was because we were on a playdate.

• lastly I’m not sure what does owner mean by saying “parents sleep on the floor” I’m confused by that one.

Review: Place is nice, definitely enough to explore. I got yelled at by the worker for helping my 15month old toddler get off the trampoline as adults are not to cross certain line. The same with slides, my baby wanted to go on it as he’s used to doing it at other playgrounds however couldn’t do it as I was not allowed to go with him. I understand the rulers but some of it felt a bit extreme and definitely didn’t enjoy getting yelled at for trying to help my child. Also there’s absolutely ZERO ventilation and the place smelled like feet and sweat...

Disappointing experience at Kidsapia. We were at our niece's birthday party, but our 7-year-old daughter was denied entry to the play area, despite being only 2cm above the height limit. It was heartbreaking to see her excluded from activities she wanted to enjoy with her little cousin.

While safety is essential, it's equally important for kids to feel included and have fun. Unfortunately, Kidsapia's strict height restriction policy didn't allow for flexibility or consideration of individual children. What's even more concerning is the inconsistent approach to enforcing rules, as pointed out in other reviews. Despite claims that height restrictions are set by government regulations, a quick fact-check reveals that there are no such restrictions in Canadian law. Instead, it seems that Kidsapia has implemented their own arbitrary rule, leaving parents to navigate unclear and unwelcoming policies.

It's puzzling to hear that the management claims to avoid parenting, yet allows a free-for-all environment without enforcing any rules. This lack of clarity and inconsistent approach leaves a sour taste.

I hope the management takes our feedback seriously and reconsiders their policies to ensure that all children can have a great time at Kidsapia. Until then, I wouldn't recommend this play place to fellow parents.

Update to Owner's Response

I appreciate the owner's attempt to defend their policies, but I'm still left feeling disappointed and concerned about the experience my daughter had at Kidsapia.

To be clear, I'm not disputing the CSA regulations or the importance of safety. I'm calling for a more nuanced and flexible approach that prioritizes the emotional well-being of children. An age-based system would come across much more fair than turning away a child because of their height.

Firing off defensive emails may protect Kidsapia's reputation, but it doesn't address the...

I rarely leave reviews but i passed by this place a couple of days ago and felt it looked nice for my 1 year old to try as i work full time and dont have the capacity to take her to an early on. As a normal 1 year old she's currently going through a strangers anxiety phase and learning how to walk, i wanted her to experiment, play and see and get used to other toddlers. Huge problem is its chaos small babies toddlers of 12 to 15 months mixed with 4-5 and above. I mean it's insane these kids were playing super rough and throwing baloons in her face, shouting loudly, running insanely that my baby's kept on crying the whole time. One kid steped on a toddler face for god's sake. I payed for an extra adult to have my husband help me as it was her first time. She barely played we were able to sneak into a balloon closed area when no toddlers were there that she adored. I was so happy to see her happy until these rough kids entered into the zone again and made a mess. I asked the employee that once its empty if we can have it for 5min without the bigger kids they said they cant tell anyone no dont go there. Ok as a business owner and wanting to cater to different needs and ages you should think of specifiying an area for smaller ones or timing or making turns employees are standing there for a reason like 5min wont hurt anyones kid they sill get to enter the game still. I mean we didnt enjoy it it was so stressful even with both of us next to her. Few games should be reserved for small babies toddlers for a fixed time and supervised by an employee at leasy my baby would have enjoyed her play time peacefully. Im not giving less points because the place was clean and neat and looke safe but something should be done to fix the issue. I wont return honestly...