SEPHORA — Attraction in Regina

I had a gift certificate for Sephora that my husband gave me for my birthday. $250. I don’t wear much makeup and was kinda upset he got me this bc I thought it would be a waste of money. Makeup really isn’t that important to me. When I walked into the store I was introduced to a young girl named Zaima and we walked around and she educated me on a lot of the products and what they could do for me. I was looking for products that took out redness in the skin. She pointed out the top two in the store and let me try them. I asked for mascara that helped make my lashes look full. We went over those options as well. We looked at highlighters, contour colours, eyebrow pencils and we finalized the look with a plumping lip gloss that had hyaluronic acid for hydration.

Honestly I didn’t think I was going to find a look that I could wear everyday that was still natural. Like I said I don’t want to have thick makeup on. But I was seriously impressed with what we came up with. Zaima was very sweet, patient and knowledgeable on the products. She never gave up on helping me even though I got frustrated at times. I could tell she really loves her job and gets along with all the staff well. She is young but has a passion for makeup and helping people feel good. Thanks Zaima for being so patient with me. I’ll be back soon to talk makeup with you again!! Final look-see photo below!! I really love my...

-- (Carly) Rudely rejected in-store refund and asked me to ship it back to the online store in order to prioritize new buying customers --

Just visited to return 1 perfume and 1 make-up set - both are still untouched and in plastic wrap thing (online order). After wasting 15-20 min waiting in the line, I was asked to to ship them back to get the refund. Mind you, she (the girl name is Carly) didn't check the receipt or items at all, only asked me if they are online order; that should rule out the blacklist possibility (it is my 2nd time returning to Sephora anyway). After I pointed out in the receipt that I CAN return in-store, she just stated that she can reject the return - which is clearly an abuse of power here.

"Why should she do that?", you might ask. It is pretty obvious that they (she) want(s) to get the commissions/store bonus (whatever) from the new customers instead of doing actual customer service. They (she) seem(s) not to understand that customers do not want to ship items back and wait for do-not-know how long it would take for the $ to be returned back to the credit card. If they (she) want(s) to temporary redirect all refunds to shipping back to online store, at least put it in a board and/or the receipts clearly so that we do not have to waste...

They suggest you products, they ask u to try whatever they feel we should. And we as a customer, sometimes fall for it. If the product shows negative impact as it did on my face badly, and you want to exchange, they create a policy of within 60 days to exchange. Now tell me, if the product itself has been asked to use once in a week and shows its impact over the weeks. Should this policy still matter that they can’t take it back or exchange it with something. The product that they suggested was costly itself and they didn’t do exchange as it was over 60 days policy. C’on I barely used that product, just may be 6-7 times and I was doing exchange. At the end, I had no choice but to give them their product back and get nothing in return (no exchange, no money back) and I didn’t have any means of keeping their product with me as I wasn’t using it any longer. I don’t know about others, I personally didn’t like this policy. They did not even inform me about such policy when I bought the product at first place. I bought a few items on that day, and few of them literally spoiled my face. It showed very bad impact. I returned one item earlier and when I went to return the second item, they couldn’t because of their...