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Richmond Hospital — Attraction in Richmond

Name
Richmond Hospital
Description
Nearby attractions
Minoru Park Lakes District
5V94+C7, Richmond, BC V6Y 4G2, Canada
Olympic Experience at Richmond Olympic Oval
6111 River Rd, Richmond, BC V7C 0A2, Canada
Richmond Art Gallery
7700 Minoru Gate #180, Richmond, BC V6Y 1R8, Canada
Minoru Park
7191 Granville Ave, Richmond, BC V7C 3V4, Canada
Richmond Museum
7700 Minoru Gate, Richmond, BC V6Y 1R8, Canada
Nearby restaurants
Free Bird Table & Bar
5991 Alderbridge Wy, Richmond, BC V6X 4C5, Canada
South Silk Road Restaurant
7260 Westminster Hwy, Richmond, BC V6X 1A1, Canada
Yummy Deli & Coffee
7031 Westminster Hwy, Richmond, BC V6X 3K3, Canada
Park Side CafĂŠ
7000 Westminster Hwy, Richmond, BC V6X 1A1, Canada
Harold's Kitchen & Bar
7551 Westminster Hwy, Richmond, BC V6X 1A3, Canada
Dinesty Dumpling House
5555 Gilbert Rd. #150, Richmond, BC V7C 0B8, Canada
Milkcow Cafe
105-5668 Hollybridge Way, Richmond, BC V7C 0B7, Canada
75 West Coast Grill
7571 Westminster Hwy, Richmond, BC V6X 1A3, Canada
Jing Tan Grill House
5960 Minoru Blvd #140, Richmond, BC V6X 3J3, Canada
Shanghai River Restaurant
7831 Westminster Hwy, Richmond, BC V6X 4J4, Canada
Nearby local services
Minoru Centre for Active Living
7191 Granville Ave Unit #2060, Richmond, BC V7C 3V4, Canada
Shoppers Drug Mart
5555 Gilbert Rd. Unit 155, Richmond, BC V7C 0B8, Canada
Catopia
5951 Minoru Blvd #145, Richmond, BC V6X 4B1, Canada
Tindahan Grocery Ltd
5960 Minoru Blvd, Richmond, BC V6X 3J3, Canada
Best Buy Express
Richmond Centre, 6551 Number 3 Rd Unit 1854, Richmond, BC V6Y 2V7, Canada
Shoppers Drug Mart
6060 Minoru Blvd Unit 2286, Richmond, BC V6Y 2V7
Richmond Olympic Oval
6111 River Rd, Richmond, BC V7C 0A2, Canada
The Body Shop
6551 Number 3 Rd #1554, Richmond, BC V6Y 2B6, Canada
BB.GG
6551 Number 3 Rd Unit #1506, Richmond, BC V6Y 2B6, Canada
Lilly Nails Lounge
6533 Buswell St Unit 110, Richmond, BC V6Y 0J6, Canada
Nearby hotels
Executive Hotel Vancouver Airport
7311 Westminster Hwy, Richmond, BC V6X 3K3, Canada
Comfort Hotel Vancouver Airport
7228 Westminster Hwy, Richmond, BC V6X 1A1, Canada
SureStay by Best Western Richmond Vancouver Airport
7188 Westminster Hwy, Richmond, BC V6X 0B4, Canada
Sheraton Vancouver Airport Hotel
7551 Westminster Hwy, Richmond, BC V6X 1A3, Canada
Vancouver Airport Marriott Hotel
7571 Westminster Hwy, Richmond, BC V6X 1A3, Canada
Hilton Vancouver Airport
5911 Minoru Blvd, Richmond, BC V6X 4C7, Canada
Related posts
Keywords
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Richmond Hospital things to do, attractions, restaurants, events info and trip planning
Richmond Hospital
CanadaBritish ColumbiaRichmondRichmond Hospital

Basic Info

Richmond Hospital

7000 Westminster Hwy, Richmond, BC V6X 1A2, Canada
2.9(342)
Open until 12:00 AM
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Ratings & Description

Info

attractions: Minoru Park Lakes District, Olympic Experience at Richmond Olympic Oval, Richmond Art Gallery, Minoru Park, Richmond Museum, restaurants: Free Bird Table & Bar, South Silk Road Restaurant, Yummy Deli & Coffee, Park Side CafĂŠ, Harold's Kitchen & Bar, Dinesty Dumpling House, Milkcow Cafe, 75 West Coast Grill, Jing Tan Grill House, Shanghai River Restaurant, local businesses: Minoru Centre for Active Living, Shoppers Drug Mart, Catopia, Tindahan Grocery Ltd, Best Buy Express, Shoppers Drug Mart, Richmond Olympic Oval, The Body Shop, BB.GG, Lilly Nails Lounge
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Phone
+1 604-278-9711
Website
vch.ca
Open hoursSee all hours
FriOpen 24 hoursOpen

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Reviews

Live events

Snowshoe through Vancouvers winter wonderland
Snowshoe through Vancouvers winter wonderland
Sun, Jan 18 • 8:30 AM
Vancouver, British Columbia, V6R 3K4, Canada
View details
Hike with Goats on Bowen Island
Hike with Goats on Bowen Island
Sat, Jan 17 • 10:00 AM
Bowen Island, British Columbia, V0N, Canada
View details
The Grand Bike Tour- Vancouver Encompassed
The Grand Bike Tour- Vancouver Encompassed
Sat, Jan 17 • 10:00 AM
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Nearby attractions of Richmond Hospital

Minoru Park Lakes District

Olympic Experience at Richmond Olympic Oval

Richmond Art Gallery

Minoru Park

Richmond Museum

Minoru Park Lakes District

Minoru Park Lakes District

4.5

(23)

Open 24 hours
Click for details
Olympic Experience at Richmond Olympic Oval

Olympic Experience at Richmond Olympic Oval

4.5

(197)

Open 24 hours
Click for details
Richmond Art Gallery

Richmond Art Gallery

4.4

(96)

Open 24 hours
Click for details
Minoru Park

Minoru Park

4.6

(27)

Closed
Click for details

Nearby restaurants of Richmond Hospital

Free Bird Table & Bar

South Silk Road Restaurant

Yummy Deli & Coffee

Park Side CafĂŠ

Harold's Kitchen & Bar

Dinesty Dumpling House

Milkcow Cafe

75 West Coast Grill

Jing Tan Grill House

Shanghai River Restaurant

Free Bird Table & Bar

Free Bird Table & Bar

4.1

(341)

Open until 10:00 PM
Click for details
South Silk Road Restaurant

South Silk Road Restaurant

4.1

(397)

Open until 12:30 AM
Click for details
Yummy Deli & Coffee

Yummy Deli & Coffee

4.6

(125)

Closed
Click for details
Park Side CafĂŠ

Park Side CafĂŠ

3.8

(5)

Click for details

Nearby local services of Richmond Hospital

Minoru Centre for Active Living

Shoppers Drug Mart

Catopia

Tindahan Grocery Ltd

Best Buy Express

Shoppers Drug Mart

Richmond Olympic Oval

The Body Shop

BB.GG

Lilly Nails Lounge

Minoru Centre for Active Living

Minoru Centre for Active Living

4.3

(636)

Click for details
Shoppers Drug Mart

Shoppers Drug Mart

3.8

(77)

Click for details
Catopia

Catopia

3.6

(100)

Click for details
Tindahan Grocery Ltd

Tindahan Grocery Ltd

4.5

(125)

Click for details
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Posts

EllieEllie
I’ve had a great experience at Richmond Hospital in the past, particularly when receiving care for a work-related fracture. The x-ray technician and doctor in ER, and the hand therapy staff were gentle and thorough in treating my fracture. The older gentleman at the main entrance front desk was very kind and helpful in pointing me to the correct zone, the nurses in the red zone hallway were also helpful in showing me to the right room. However, my recent visit (April 2, 2025) this morning at 8:10AM for a pulmonary exam was a completely different experience. While the front desk ladies were friendly and professional, the older Asian male Pulmonary Technician (who works at the Red Zone main floor, Room #1640), named Peter, who performed my exam, was extremely rude and condescending. He raised his voice and yelled at me during the exam, and didn’t take the time to explain the process clearly. Instead, he showed his frustration and anger, and expected me to already know the steps, which left me feeling very uncomfortable and disrespected. He was also very demeaning when I didn’t blow fast enough into the mouthpiece, his frustration was very noticeable and his yelling got louder and angrier. What’s worse, I recently came across a Google review from another patient who described having a nearly identical experience with a pulmonary tech at this hospital. The review mentioned that the tech’s behaviour and bullying caused the patient to cry and at least 3 people reacted to her post, which makes me think this is not an isolated incident. While his name wasn’t listed in the review, the description of his unprofessional behavior closely mirrors my experience with Peter’s tone. It’s very sickening to see that he gets a kick from bullying his patients. I also noticed a stark contrast in how Peter interacted with his colleagues and supervisor. He was overly friendly and sweet with them (and even joking with them) when I was waiting in the reception area, but as soon as we were in back in Room #1640 for the secondary test, he became a completely different person, showing a much less professional and more disrespectful attitude toward me. It looks like yelling at patients to do things is his strongest skill in getting them to do what he wants. I really hope Richmond Hospital and the Board addresses this issue, as his behavior was unprofessional and made me feel extremely uncomfortable during an already stressful appointment. For those scheduled with him, beware that he is a highly incompetent and extremely rude Pulmonary tech, avoid him if you can or he will bully you inside closed doors. His treatment goes right against Richmond Hospital and the Board’s values. If I were to be scheduled with Peter again, trust me I will cancel my appointment and find another pulmonary tech who actually treats their patient with empathy (which he noticeably lacks).
omar anefloussomar aneflouss
We recently had the privilege of giving birth at the Richmond Hospital Birth Center, and I cannot praise this facility enough. From the moment we stepped through the doors until the day we left with our precious bundle of joy, the entire experience was nothing short of exceptional. Here are just a few reasons why I rate the Richmond Hospital Birth Center with a resounding five stars: Expert and Compassionate Staff: The staff at the birth center are an incredible team of professionals who genuinely care about the well-being of both the mother and the baby. From the highly skilled doctors and nurses to the friendly administrative staff, everyone went above and beyond to ensure that we felt safe, supported, and well-informed throughout our entire journey. State-of-the-Art Facilities: The birth center boasts state-of-the-art facilities that are designed with the utmost comfort and safety in mind. The private birthing suites are spacious and beautifully decorated, creating a serene and calming environment. Each room is equipped with advanced medical equipment, ensuring that both mother and baby receive the best possible care. The staff respected and supported our birth plan, providing personalized care that aligned with our preferences and values. Excellent Prenatal and Postnatal Care: The care we received during prenatal and postnatal stages was exceptional. The hospital provided regular check-ups, informative classes, and support groups that helped us prepare for childbirth and navigate the early stages of motherhood. The dedicated lactation consultants were invaluable in helping us establish breastfeeding successfully. Warm and Welcoming Atmosphere: Richmond Hospital Birth Center created a warm and welcoming atmosphere that made us feel at ease from the moment we arrived. The staff exuded kindness and patience, ensuring that my wife and I felt comfortable and supported throughout the entire experience. It truly felt like a home away from home. In conclusion, my experience at the Richmond Hospital Birth Center was nothing short of exceptional. The expert and compassionate staff, coupled with the state-of-the-art facilities and holistic approach to birth, created an environment that exceeded all our expectations. I wholeheartedly recommend the Richmond Hospital Birth Center to any expectant parent looking for a safe, supportive, and memorable birth experience. Five stars all the way!
Nish KNish K
Worse hospital and staff, ever!!! Unprofessional, unempathetic, and no sense of infection control. Patients are left unattended while staff always on breaks. No accountability when questions are asked and always pass the blame into someone else. I have made a written complain on various misconducts and breaches but yet to hear back. Will keep moving it up the chain of command until matters are resolved. Update: since posting the review I did get a call back from Patient Care Quality Office and the lady (KA) was very understanding. Assured me the matters would be discussed with the manager. Couple of days later issues still persist (leaving food trays on soiled-clothes disposal bins, and then giving it to the patient -don’t worry I have photos), and my relative contracting a secondary infection from poor infection control, which I had complained of in my initial emails. My advice to everyone is to take photos and videos of their misconducts. The worse threat they can give is to call security and get you kicked out. Best to go elsewhere and sue. PS. Don’t reply to this review as a mere generic lip service (“thank you for taking a moment to bringing this to our attention. We will make the necessary improvements”…bla bla bla). Just fix yourselves. It costs lives!!!
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I’ve had a great experience at Richmond Hospital in the past, particularly when receiving care for a work-related fracture. The x-ray technician and doctor in ER, and the hand therapy staff were gentle and thorough in treating my fracture. The older gentleman at the main entrance front desk was very kind and helpful in pointing me to the correct zone, the nurses in the red zone hallway were also helpful in showing me to the right room. However, my recent visit (April 2, 2025) this morning at 8:10AM for a pulmonary exam was a completely different experience. While the front desk ladies were friendly and professional, the older Asian male Pulmonary Technician (who works at the Red Zone main floor, Room #1640), named Peter, who performed my exam, was extremely rude and condescending. He raised his voice and yelled at me during the exam, and didn’t take the time to explain the process clearly. Instead, he showed his frustration and anger, and expected me to already know the steps, which left me feeling very uncomfortable and disrespected. He was also very demeaning when I didn’t blow fast enough into the mouthpiece, his frustration was very noticeable and his yelling got louder and angrier. What’s worse, I recently came across a Google review from another patient who described having a nearly identical experience with a pulmonary tech at this hospital. The review mentioned that the tech’s behaviour and bullying caused the patient to cry and at least 3 people reacted to her post, which makes me think this is not an isolated incident. While his name wasn’t listed in the review, the description of his unprofessional behavior closely mirrors my experience with Peter’s tone. It’s very sickening to see that he gets a kick from bullying his patients. I also noticed a stark contrast in how Peter interacted with his colleagues and supervisor. He was overly friendly and sweet with them (and even joking with them) when I was waiting in the reception area, but as soon as we were in back in Room #1640 for the secondary test, he became a completely different person, showing a much less professional and more disrespectful attitude toward me. It looks like yelling at patients to do things is his strongest skill in getting them to do what he wants. I really hope Richmond Hospital and the Board addresses this issue, as his behavior was unprofessional and made me feel extremely uncomfortable during an already stressful appointment. For those scheduled with him, beware that he is a highly incompetent and extremely rude Pulmonary tech, avoid him if you can or he will bully you inside closed doors. His treatment goes right against Richmond Hospital and the Board’s values. If I were to be scheduled with Peter again, trust me I will cancel my appointment and find another pulmonary tech who actually treats their patient with empathy (which he noticeably lacks).
Ellie

Ellie

hotel
Find your stay

Affordable Hotels in Richmond

Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
We recently had the privilege of giving birth at the Richmond Hospital Birth Center, and I cannot praise this facility enough. From the moment we stepped through the doors until the day we left with our precious bundle of joy, the entire experience was nothing short of exceptional. Here are just a few reasons why I rate the Richmond Hospital Birth Center with a resounding five stars: Expert and Compassionate Staff: The staff at the birth center are an incredible team of professionals who genuinely care about the well-being of both the mother and the baby. From the highly skilled doctors and nurses to the friendly administrative staff, everyone went above and beyond to ensure that we felt safe, supported, and well-informed throughout our entire journey. State-of-the-Art Facilities: The birth center boasts state-of-the-art facilities that are designed with the utmost comfort and safety in mind. The private birthing suites are spacious and beautifully decorated, creating a serene and calming environment. Each room is equipped with advanced medical equipment, ensuring that both mother and baby receive the best possible care. The staff respected and supported our birth plan, providing personalized care that aligned with our preferences and values. Excellent Prenatal and Postnatal Care: The care we received during prenatal and postnatal stages was exceptional. The hospital provided regular check-ups, informative classes, and support groups that helped us prepare for childbirth and navigate the early stages of motherhood. The dedicated lactation consultants were invaluable in helping us establish breastfeeding successfully. Warm and Welcoming Atmosphere: Richmond Hospital Birth Center created a warm and welcoming atmosphere that made us feel at ease from the moment we arrived. The staff exuded kindness and patience, ensuring that my wife and I felt comfortable and supported throughout the entire experience. It truly felt like a home away from home. In conclusion, my experience at the Richmond Hospital Birth Center was nothing short of exceptional. The expert and compassionate staff, coupled with the state-of-the-art facilities and holistic approach to birth, created an environment that exceeded all our expectations. I wholeheartedly recommend the Richmond Hospital Birth Center to any expectant parent looking for a safe, supportive, and memorable birth experience. Five stars all the way!
omar aneflouss

omar aneflouss

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Worse hospital and staff, ever!!! Unprofessional, unempathetic, and no sense of infection control. Patients are left unattended while staff always on breaks. No accountability when questions are asked and always pass the blame into someone else. I have made a written complain on various misconducts and breaches but yet to hear back. Will keep moving it up the chain of command until matters are resolved. Update: since posting the review I did get a call back from Patient Care Quality Office and the lady (KA) was very understanding. Assured me the matters would be discussed with the manager. Couple of days later issues still persist (leaving food trays on soiled-clothes disposal bins, and then giving it to the patient -don’t worry I have photos), and my relative contracting a secondary infection from poor infection control, which I had complained of in my initial emails. My advice to everyone is to take photos and videos of their misconducts. The worse threat they can give is to call security and get you kicked out. Best to go elsewhere and sue. PS. Don’t reply to this review as a mere generic lip service (“thank you for taking a moment to bringing this to our attention. We will make the necessary improvements”…bla bla bla). Just fix yourselves. It costs lives!!!
Nish K

Nish K

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Reviews of Richmond Hospital

2.9
(342)
avatar
5.0
4y

Richmond Hospital (RH) is a medical facility in Richmond, British Columbia, Canada. The Vancouver Coastal Health Authority (VCH) is responsible for Richmond Health Services and Richmond Hospital.

Richmond Hospital first opened February 26, 1966 with 132 beds, and was first known as Richmond General Hospital. The first patient was admitted and the first baby was born in the hospital on March 17, 1966. The original building is now known as the "North Tower"; the "South Tower" was completed in 1980. In 1992 Richmond General Hospital was rebranded as "The Richmond Hospital" while the Minoru Residence extended care facility was opened two years later.

In 1997 the Westminster Health Centre building was opened to house administration, psychiatry and ambulatory care. The same year the hospital was amalgamated with the Vancouver/Richmond Health Board. In 1999, due to space opened up by opening the Westminster building, the Emergency Department and Diagnostic Imaging were considerably expanded.

The Vancouver/Richmond Health Board was re-structured to become part of the Vancouver Coastal Health Authority, which includes "Richmond Health Services" as the local umbrella organization. The hospital is currently part of Richmond Health Services and now known simply as "Richmond Hospital" (without the preceding "The").

Richmond Hospital is the only hospital in Richmond, British Columbia, and is a large community hospital with 200 beds serving the needs of residents in Richmond, Delta, as well as travelers using the Vancouver International Airport and BC Ferries. It is a teaching hospital affiliated with the University of British Columbia. The Emergency Department is classified as a Level 3 trauma centre, opens 24/7, and sees more than 50,000 patients annually. The hospital can provide most of the medical and surgical care for its patients. Some patients requiring highly specialized care would need to be transferred to tertiary care facilities in Vancouver. Richmond Hospital has transfer agreements and policies with Vancouver General Hospital, St. Paul's Hospital, British Columbia's Children's Hospital, and BC Women's Hospital and Health Centre.

In addition to an established inpatient psychiatry unit and outpatient psychiatry services, a Psychiatric Emergency Unit was completed in March 2009 for short-term admission of psychiatric patients in crisis.

In September 2009, the new $6.5 million birth centre opened. It features 15 private maternity care rooms, a six-bed Neonatal Intensive Care Unit and a maternity-specific operating room and recovery area.[citation needed]

On April 8, 2009 the provincial government announced a $10 million upgrade package for RH. These renovations were completed in April, 2011 and include a 2,000-square-foot (190 m2) expansion and upgrade to the Emergency Department ($4.9 million), expansion of ambulatory surgical services ($2.9 million) and an expansion and upgrade of the Sterile Processing Department ($2.4 million).[citation needed]

Non-medical amenities and enhancements include a large atrium inside the main entrance where one can find a Starbucks and a gift shop. There is a cafeteria on the second floor. There are several well-maintained gardens on the hospital property. The hospital is right beside Minoru Park which has many footpaths, trees and several small lakes.

In April, 2014, work began on a $2 million renovation to the atrium area inside the main hospital entrance. It is funded almost entirely by the Milan and Maureen Ilich Foundation and scheduled for completion in August, 2014. The Westminster Health Centre building and the renovated atrium area will be renamed the Milan Ilich Pavilion. The reconfigured space will become a hub for information and services and include a new admitting desk, a dedicated family and patient centre and a simpler way-finding strategy. There will even be an expansion of the existing Starbucks outlet.

During the COVID-19 pandemic, parking at Richmond Hospital became free for staff and visitors starting...

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avatar
5.0
16w

I'm +33 weeks pregnant with sharp groin/hip pain(hard to breath level pain that feels like my groin hip and inner leg are on fire). This happened while at work in white rock and is the second time in two days where it lasted more than 20min). Had initially believed it was lightning crotch, but when its happen a second time I googled and found out lightning crotch should only last 30-60seconds and shouldn't be happening regularly. Called the birth center here(as I live in Richmond) and they told me to come by for a checkup to ensure baby and I were okay immediately. My coworkers refused to let me drive in my condition so took me to peace arch hospital instead. After +8hours and being flipped from ER-OB-ER I was basically told by a male doctor, it's probably a pinched nerve but all I can offer is Tylenol for pain and a work note since we're part of Fraser health and not vch so I can't even give you a referral. Once again I got to peace arch at 3pm, left at 1230am and in that time I was not once offered water, food, blanket, nothing. I was in the waiting room of triage the entire time sitting in a wheelchair in pain with my husband and 4.5year old son and not a single person came to offer us anything or to check me over(minus one nurse who checked my BP one time). I came to Richmond general hospital today to actually get help, was told to get checked into the ER first and then they, immediately took me to the maternity ward where the nurses were so kind, thoughtful and most importantly thorough. They explained there had been a huge influx today of C-sections and I'd likely have a long wait. Quickly put me into a room(semi private but I have been alone the entire time I've been here) , did all initial exams and went through my entire medical history (including all medications I'm currently on)have taken in the past and all medications used during past surgeries and their affects/effectiveness. The first nurse ordered me a meal right away and ensured to check out for dietary issues, then noticed I was dehydrated from my urine sample and brought me extra drinks on top of the three drinks already given with my meal. I was given pillows and blankets, the food I was give was fantastic, and when the nurses changed the new nurse was just as nice. They checked all vitals again, gave more liquids, offered more blankets, pillows and even to turn off the lights so I could sleep and ask me if I was discharged tonight if I'd be safe to get home(driving myself) or if I had other options. To say I feel day and night more safe, cared for and human at this hospital is an understatement. I've been to this hospital a few times for my son, husband and myself in the past and have only ever had one not stellar visit. In comparison to all the other hospitals I've been to in the greater Vancouver area this place is my now favorite and it's calmed a lot of stress about my next birth being at this hospital. All I can say is I'm so grateful to have this experience after...

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avatar
1.0
9y

Nasty, Dishonest, Intimidating &Poor Treatment @ Emergency Unit On Jan 3, 9pm, I brought my child to the emergency. My child got sick and has had small amount of pee only once every 24 hours past 3 days. The chinese nurce she had bob hair worn black glasses at triage downplayed my child condition. She hadn't asked me about symptoms yet at that time and the nurse shouldn't diagnose patients anyway. Patient was waiting for her to ask questions, she helped other patient except me. When I tried to ask her to get water for my child, she exploded and sounded off to me about her busy schedule. It is non of my business. If she have a complaint about her working place, she should talk to work BC instead of taking it on me as a patient. Actually my friend worn to me before, she was also treated badly from this same nurse. Dr. Kim just saw my child and told me that my child looked happy so no problem. I told her to check my child and ask me the symptoms first before she said that. She just told me to force my child to drink every 5 min. She was in bad mood and went out to talk to the nurse. She could checking my child before she went to gossip. The male nurse came in our room. He hid his name tag. He was angry and yelled at me that "You cannot go home when your child pee!" My child was scared of him and shrunk with a fear and hide from him. I was also afraid such a angry man intimidating us. I told him to change to the different nurse. For more than 5hours, my child had to keep drinking water and did pee little. Only the nurse came and told me we could go home. Dr. Kim didn't show up to send urine to the laboratory and even didn't check it. She also didn't explained me when should I bring my child to the hospital at all. After we went back, my child was still looked dehydrated. On Jan, 4th, 5am, I called emergency to get to connected to the doctor or nurse. A Filipino female reception refused me to connect to them. I asked her name and she suddenly transferred me to triage. He told me that Dr. Kim checked my child's urine. I told him that its not true then he just transferred me to somewhere else without telling me. Neil, who was answered me suddenly accused me aggressively saying that I was rude and hang up on me right away. I called them back again and the Canadian female receptionist didn't listen to me and kept talking hysterically then hang up on me again. I asked the name but she didn't tell her name as well. I was surprised their unprofessional, dishonest and disrespectful behaviors. I can tell when there is medical error or accident in this emergency, they won't try to explain to patient but also they will harass patient like this. And I think it is not first time they did it. This place was mistake. I have to go to proper place to get my child tested and treated what we couldn't. I will not recommend anyone to come here. There are huge problems...

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