I want to start by highlighting the positive aspects of my stay: the staff at this hotel are exceptionally friendly and helpful, and the location is fantastic, with plenty of shopping and dining options nearby. Unfortunately, these strengths were overshadowed by several shortcomings that make me question the hotel's 5-star rating.

As someone who travels frequently for work, I was surprised by the issues I encountered. The air conditioning in my first room did not work, necessitating a room change. The second room presented its own problems, including a clogged shower drain that required maintenance attention, which took about 45–60 minutes to resolve. Additionally, the sink drained extremely slowly, and the toilet frequently clogged unless flushed multiple times. While I’m not sure if these plumbing issues are specific to this property or more common in the region, they were frustrating and detracted from my experience.

The shower design was also problematic. It featured only half a shower door as part of its intentional design, which led to a significant amount of water splashing and pooling on the bathroom floor after even a short shower. This made the bathroom feel messy and required extra effort to keep it usable.

The Internet speed was another significant issue, as it was too slow to support basic work tasks. I had to rely on my phone’s hotspot to stay productive after hours. While the breakfast was enjoyable, I wouldn't describe it as high-quality or meeting the standards of a luxury hotel. Similarly, the gym and pool were decent but fell short of the level of sophistication I would expect from a 5-star property.

It’s clear that the hotel invested heavily in creating an impressive lobby, but this level of care was not extended to the guest rooms or amenities, many of which appeared dated and in need of attention.

To be clear, this is not a bad hotel. However, if you're expecting a true 5-star experience, this property may not meet your expectations. While the staff and location are excellent, the issues with the facilities and services detract significantly from the overall experience.