From some negative Tripadvisor reviews, I had some qualms about booking here. But I'm glad that we did.We were staying in Santiago for a night before and then a night after a visit to the coast. Driving from the airport to the hotel was pretty simple - from the airport you take the Vespucio Norte Express about .7 mile and exit onto Costanera Norte Highway (to Santiago). Continue about 11 miles until you enter the tunnel. Near the end of the tunnel, you take a left hand exit (#13 - La Conception).When exiting the tunnel, stay in the right hand lane for about 400 ft. to the round-a-bout, (Avenida Pedro Valdivia) where you turn right, But then you need to quickly get into the left hand lane as you cross the bridge so you can make a left turn at the light at the base of the bridge. (Avenida Andres Bella). Go about 7 blocks and turn right on Santa Magalena (a small street). Four points is on the left side. There really is no specific loading or parking area in front of the hotel (as is common in many European hotels), so just park as well as you can for check in. After the first visit, when I returned, I just drove into the parking garage (located to the left of the hotel if looking directly at the front) and took the elevator up to the lobby to check in. Check in was easy and quick both times. The first time, even though we were very early, they had a room for us ready in about 20 minutes. Due to platinum status, we were upgraded to a corner suite on the eleventh floor both times - living room separated from the bedroom, small bathroom, a walk-in closet and balcony. Maybe a little "dated", but our rooms were clean and well kept. The first night, the suite was on the East side - beautiful views of the Andes from the balcony. However, lots of construction going on in a building fairly close by, so pretty noisy during the day, even with the windows closed. The wifi did not work at all in this room. Upon our return, we got the room across from our previous room - no real view from the balcony, but definitely more quiet (also, it was a Sunday) and the wifi worked fine in this room. In both rooms I was very pleased that the a/c worked well. Even though it was "winter", for us the hotel common areas and rooms were warm. We left the balcony doors open at times in our room, but at night it was the A/C. Many hotels in Europe and South America turn off their central A/C in the winter!

This hotel location was fantastic for us, as the Metro station (Los Leones) is just "down the street", a few minutes walk. We used the metro to get to Plaza de Armas, San Cristobel Hill and the Bellavista area. One caveat - on Sunday, many of the local stores, shops and restaurants are closed. Parking is about $10 per day extra, but you have in and out privileges.

The staff and service were exceptional, especially in helping us with a lost item. Our one dinner here was very good, with some nice presentation. Our one lunch was basic but delicious. The breakfast buffet was not as varied as we have had in many other hotels, but it had all the basic choices one would expect - some hot food selections, cold meats and cheeses, fruits, pastries, cereals, yogurt, bread and rolls. Again, we want to thank Freddy and Carlos for their help in making our stays so pleasant,