FACT CHECKING RECENT 1 STAR REVIEWS:

Despite a few recent 1 star reviews, I booked Landmark Medellin for a 1 week stay. Here's my experience and some rebuttals to different 1 star reviews I've seen.

Before I proceed, I will note, the hotel makes it VERY clear that you must check in any and all guests at the time of check-in and they make their policy very clear as well, that if you bring any guests, you'll incur a penalty. It's not a hard policy to understand and I have a feeling some of these poor reviews are because they tried to bring an unexpected guest in later.

Regarding London C./Richard C. (I believe these are the same person leaving multiple 1 star reviews) they state that the hotel didn't inform them the pool was under maintenance. I had the opposite experience. I was informed of the dates that the pool was under maintenance, the aircon was under maintenance, and when the partner restaurants had limited menus due to issues outside their control.

The same reviewer states that "the restaurant has atrocious food". Again, this appears to be a reviewer upset about other circumstances trying to make the entire trip sound bad. I ate at Smash and at General Cafe and both had great dishes. I had the pasta that this reviewer mentioned and no, it does not have Cheetos. It does have something adding a crunch aspect, but it's not Cheetos and it's not bad (see photo with aperol spritz, this appeared to be the same dish). Also, both of these restaurants are partnered with the hotel to offer guests breakfast (if you included it on your booking) and the breakfasts are fantastic. I had Mr. Pochado (recommend) at General Cafe, avo toast at Smash, and eggs + croissant at General Cafe. All came with juice and coffee and fruit. It was a very high quality breakfast every time. Images attached.

The last complaint from this reviewer is that they took someone to their room and got charged. They chalk the guest situation up to a woman that was an employee recruit. I don't understand why they would be bringing a potential recruit to their room. These rooms aren't situated for professional meeting spaces and a male inviting a "potential female recruit" to this room seems inappropriately intimate. The common area has plenty of seating and a professional setting.

Regarding Alejandro Salgado's review, I was surprised to read a bad review about the blackout curtains. I slept during the daylight hours a couple different days this trip. I had no issue. The room got nice and dark. I even took a photo (see attached photos) to compare the difference, mind you, the attached photo is with a long shutter speed so it appears even brighter in the photo, when in reality, the room was nice and dark when the shade was down. Also, the shade is automatic, which I thought was neat!

This reviewer also mentioned a smoke detector above the bed. Yes, there is one. However, the blinking light is a tiny microLED. The red LED on the TV power indicator is much brighter. Claiming to be awoken by this LED seems dramatic. This was a very odd complaint and I found this to be inconsistent with my experience.

I found the bed to be extremely comfortable and the pillows comfortable as well.

Lastly, regarding Sang Peiris review. Yes, I found my room to be a bit small but it was adequate for what was needed. My suite did not have a staircase, so I cannot attest to the steepness, though other reviews mention the same. Balconies are, in fact, quite small and only have 1 chair. I would agree with this. My unit, however, DID have a water dispenser which I found very unique and clever. It's a dispenser built into the wall with an RO system, as I was told. I saw an iron in the free laundry room. Also, the laundry room was a great touch. Totally free with washer and dryer and Tide pods + dryer sheets. There's also an ice machine in there. While Sang's review was correct, there's no coffee in the room, there is an abundant table of coffee and teas in the lobby available at all time.

Overall, I loved this hotel and found the 1 star reviews to be contrary to my experience.