I love this theater and would like to rate it with five stars but the process of getting a ticket for a performance was just too cumbersome. I was visiting with my brother and a performance of Peer Gynt was there on the day we arrived. I tried to purchase tickets online but the website would allow me to do so as it requires a Croatian bankcard. I emailed the box office and they said they'd hold two tickets for me at the box office but three days prior I'd have to confirm that I wanted to attend. I did this and don't regret it. The performance was excellent and a great way of experiencing the culture of Croatia. The building is beautiful and of significant historical value. On the day I arrived I went to the box office at the time when the email from the box office said they'd be open. It was closed. I walked over and got lunch and came back when the sign said it would be open and there was no one in the office. I called out and someone came from the back and said the system was down and I'd need to come back in two hours. I told them I was there to pick up tickets for that nights performance and insisted on getting the tickets. All of a sudden the system was able to give me the tickets and accept my payment. The tickets they held for me were the worst in the house. To say the least I was very disappointed as I had contact the box office four months prior to my visit and they should that seats were available all over the theater. I even mentioned in the email the seats I was trying to reserve. But instead of saving those seats for me, they held the two worst seats in the house.