Marne-la-Vallée Chessy — Attraction in Torcy

I was on my first family holiday, as a wheelchair user. I contacted everyone I was travelling with to gain assistance for this holiday when boarding trains with the luggage and children as well as me in my wheelchair to make sure everything went to plan and wasn't stressful. When entering this station, the staff were OK. Lack of communication, but at least they helped. Sadly the same can not be said on our return journey home. We arrived at the station with over 40 mins to get to our platform. We were advised by 2 ladies where to go to speak to someone about which platform to go to. We arrived and I couldn't find out how to access my tickets on my app. So a guy (we will call him A for reference), sent me to an office to print my tickets, he knew full well how to access the tickets on the app for me but decided it would be funny to watch me struggle to get around. He persisted on laughing and talking about me. What he wasn't aware of was I translated what was being said. "Elle est juste grosse et paresseuse. Elle n'a pas besoin de ce fauteuil roulant." I went to the ticket office, and instantly the guy clicked to get the tickets up on my phone and said A knows how to access the tickets and didn't know why he had sent me to the ticket office. A, then sent me to the assistence desk to get help via a ramp on to the train. The guy kept saying he was busy, but I informed him that our train was due soon and I needed assistance urgently to get on the train via a ramp. He was extremely rude towards my husband and I and we had no choice but to go back to the check in desk. We go back to the check in desk and A scans the tickets. I ask him where we go and he told us to go to the lift. He then sent us the long way around to the lift. At this point my husband and I were aware that this guy seemed to really have it in for us and was doing his best to make our lives difficult. The train pulled in at 10.14am, no one was around to help with a ramp. A lovely guy ended up speaking to A and 2 other colleagues in French and rowed about how poorly treated I was being and that I needed a ramp to get on the train. A then persisted in telling everyone that the assistance person had refused to help me as I clearly didn't have a good reason to need assistance and then retracted and said I hadn't booked assistance, which I had. The 3 of them refused to help me at all. My husband ended up trying to get our luggage on to the train (we couldn't miss it as we had the eurostar to catch). I then had to crawl up the steps on to the train because the staff refused to help. This then resulted in my husband badly injuring his finger and my brand new £1,500 wheelchair being badly damaged. Once on, the passengers who witnessed this absolutely vile and horrendous behaviour, wanted to check that my family and I were all OK. I sat in tears in utter disbelief that anyone could treat someone else the way these 3 treated my family and I today! A female member of staff who was amongst the 3 walked passed and I asked her it I could have assistance when I get to Lille, she went to say no, but I begged her to call someone ahead. She then made out it takes 8 people to get a ramp out which was absolute lies because I've only ever had 1 or 2 people maximum doing the ramps. She then tried to tell me that my baggage allowance was wrong (we had one suitcase each) and she said the allowance was 2 each and then went on to tell me my wagon was too big and was a banned item, my wagon was well under the measurements which she claims change a couple of days ago and said she had measured my wagon which was next to me the entire time. Sadly, this woman just lies. Today, you have caused my illnesses to flare up badly, you have left me in tears, and made my family feel humiliated. Not only that but caused major damage to my very expensive, brand new wheelchair which I can not afford to replace and caused my husband a nasty injury, all because your staff don't know how to be caring and compassionate towards...

I was extremely disappointed with the service I received from your train company on January 6, 2022 at 11:00. My family and I were traveling to Disneyland and we were wrongly accused of not paying for our tickets. The tickets we had from the previous train should have allowed us to pass through the barrier, but your workers insisted that we pay again.

Not only was this a mistake on your company's part, but the workers were also very aggressive and pressured us to pay quickly. There were five of them, and they made us feel very uncomfortable. If your barrier doesn’t work as it should, at least you should have one employee that explains the correct procedure to follow, and where the tickets have to be paid, considering this is an international destination, most of the people are here the first time, and not all the visitors speak French.

After us we’re blocked other 2 families in the same place, and being waited by the train station workers. This seems like a well organized business of fooling tourists, sponsored by a state company.

I understand that mistakes can happen, but the way we were treated was unacceptable. I will not be using your train company again and I do not recommend it to others. The holiday that was supposed to be a joyful experience for my family was ruined by...

Gare de Marne la Vallée Chessy Is the last station when you visit Paris Disneyland. The station is big and clean and has a small shop and restaurant that sells a variety of foods. If you want to save money by not buying food at Disneyland locations which are generally much more expensive then I suggest eating first at this station.

The train that goes to this station is the RER train company and is different from the Paris Metro Train even when in transit from the metro station. But you need to remember that when you get off the Metro Paris train and change lanes to this station, you have to buy a new ticket for the destination Vallée Chessy. I have experience when I first visited Paris Disneyland, when I got on this RER train I did not know I had to buy a new ticket. In the middle of the trip suddenly there was a train officer inspection and when they found out I did not have an RER ticket they fine me EUR35 per person about 4 times fines from the normal ticket price.

You should note that going to Disneyland must have 2 train tickets, the first is the Paris Metro ticket and the second is the RER train ticket.

Have...