For the past few years, Vapiano Disney Village Pasta Pizza Bar has been our go-to place for dinner every night. The price / performance ratio has always been good, but this year was the last time we visited this "restaurant".

The waiting times have always been long and the tables are cleared even less often, but what happens here between the kitchen and "service staff" is not normal. While we once again had to wait a very long time for our food - ordering via QR code is adventurous enough for tourists - I was stunned to observe the completely inefficient work of the staff. While the kitchen produces the dishes at high performance, the waiters are completely overwhelmed with the high pace of the kitchen. As a result, the food sits on the counter and gets cold - the dishes are usually already piling up by the time the first waiter shows up and tries to put the order together and bring it to the table.

As an adult who has his hunger pangs under control, this spectacle is interesting to watch. However, since my daughter was already very hungry and I saw that her spaghetti was slowly taking on the aggregate state of ice cream, I got up to bring her plate. That's when I was savagely reprimanded by a kitchen staff member to sit down and leave the plate because this is not a self-serve place. I pointed out to him that I'm a guest here and not a supplicant, that we have been waiting for our food for ages and I am just getting my daughter's plate as she is already very hungry and we want her to have a hot meal. Before the whole situation escalates, I put the plate back, sat in my seat and waited and waited and waited. Long story short, we then ate our lukewarm meal, dutifully paid and left and will never come back.

By the way, I didn't see a restaurant manager there who would have coordinated the chaos, taken care of the guests or otherwise intervened in a coordinating way.

It's sad how the VAPIANO brand is treated there, but I think as long as the tourists go there and leave their hard-earned euros there, everything will continue like this. A pity!