Uber Arena — Attraction in Berlin

Trevor Noah show - the show itself was amazing. BUT the now known as Uber Arena, Their MANAGEMENT is made up of the most horrible, LAZY and DISRESPECTFUL people ever! Almost 400-800 PEOPLE were told ONLY at the ENTRANCE after WAITING in huge queues for 20 mins that their bags were too big, some were kicked out AFTER they are INSIDE that bags are 1CM TOO BIG! The one JOB of those STAFF MEMBERS GOSSIPING at the ENTRANCE with their colleagues were to make rounds on queues to tell people to go to bag drop and they FAILED to do that because they were only standing at the entrance and telling people inside that their bags are big!??? This Is LAZINESS at its best. Now the bag drop! They opened ONLY 1 BAG DROP which is TINY in size for so many people! And when about 40 people remained they came telling us no we are full. They still kept taking the bags for us about 15 people and when JUST 7 people remained they said NO we cant put your bags on top of others because I will never find them ( there was enough SPACE i can tell you more than ENOUGH FOR 10 more bags) but the STAFF at the bag drop kept saying its going to be a HASSLE FOR ME and i will not do it, stop wasting my time telling me I should take your bags I will NOT keep them, EVEN IF if there is some space and BAGS ARE SMALL not even for the 7 people. So we 7 people went to the OTHER bag drop that they OPENED AT 8:10!!! The show STARTS AT 8! And we WAITED behind 200-300 PEOPLE AGAIN!!!!!! Now some PEOPLE started to just LEAVE the beacuse its already 8:30! We were at the venue at 7:20. Entered the show at 9!!!! And there were people coming in at 9:20-9:30! TERRIBLE AND HORRIBLE MANAGEMENT. And when people started to complain to the MANAGEMENT they started to be DISRESPECTFUL SAYING : "you should not waste our time and should have been here early we have rules!!!!!!!!!!! " You really think about 800 people just randomly decided at one place to cause this mess by themselves because they don't want to follow a rule? Or are you a LAZY unprofessional management because you thought its smart to open a bag drop at 8:10? And tell people only inside and at the entrance their bags are big. PEOPLE MISSED about 1-1:30 hours of the SHOW because of HORRIBLE and a LAZY MANAGEMENT. who by the way were standing on the side and laughing at the people, and not even taking us seriously and working at a snails speed even at the bag drop! And charging...

I was at the Uber Arena on June 17 for an Ado concert, and I was a little dissatisfied with the service and the attitude of the staff... I came to Berlin from another country for just one day to attend the concert, and right after getting off the bus and a sleepless night, I went to the arena to buy some merchandise. Even though I arrived just as sales opened, the line was huge. We were told that it would take an hour and a half, but guess who stood in line for five hours under the scorching sun with no place to sit? I don't understand why there were only three cash registers working with such a huge number of people inside. Also, while we were standing in line, some girls were walking around and pressuring people for money. After someone almost snatched my wallet out of my hands, my friend went to look for security, whom she couldn't find for half an hour! She found a woman and began to explain the situation to her in English, of course, because we don't know German, and only after hearing the whole story did the woman start yelling at her, saying something like “Deutsch Deutsch!” In the end, she found a nice security guard who helped solve the problem and was very kind and nice to us, thank you to him for that. The concert was about to start, we lined up at the entrance to the arena, and as soon as our tickets were scanned and we were let inside, a man started yelling at us in German, gesturing wildly. I asked him to repeat himself in English, but he just shouted louder and didn't hear me. As it turned out, I just had to open my bag and show him what was inside, and unfortunately I had to throw away the only bottle of water I had with me. I would have understood if there were drinking fountains in the arena, but buying half a liter of water for 6 euros is not normal. The concert went well, but there was a problem with the translator, who didn't even translate part of the Japanese artist's speech into English, let alone German! Overall, this really spoiled the impression, but otherwise everything was fine and there were no incidents on stage except for the...

I traveled for about six or seven hours by train for Trevor Noah’s show, feeling excited to see my favorite comedian, but sadly missed the first ten minutes because of the unprofessional event organization. After standing in a long queue for twenty or thirty minutes and finally was about to get into the entrance, I was then told that I had to put my bag at the bag drop. Which was waiting me ahead was another long queue, much more longer than the one I was about to move to its head. The second queue moved slowly, even slower. I didn’t feel so bad at the very beginning, since there were a lot of people still waiting to get to drop the bags and did not enter Uber Arena, I falsely believed that Uber Arena, as an experienced organizer for events, it had everything under control, everything, especially to make sure that the audience would not miss the show because of its fault. When the show started, I was still in the queue, which seemed endless. I payed 6 euros for a bag with only a charging pool and some cards inside, and missed the first ten minutes of the show. I feel sad. Why didn’t any staff inform the audience with bags in the queue when they had not been standing for so long? Why there were only two staff being arranged at the bag drop when everyone was desperately waiting to see the show, which would also make the staff feel stressed out? Why didn’t the organizers tell the comedian the situation that there were still someone waiting outside, in case anyone missed anything? Thankfully Trevor Noah’s show still made me laugh with a bad mood. He always deserves the time I spend in the queues, which I don’t have to if it was well organized. Ironically when I picked my bag up after the show, I found there were even more staff at the bag drop, more than when there were a lot of audience waiting desperately to get in! How...