Ascott Jakarta — Attraction in Jakarta

We have always chosen Ascott Jakarta for our annual trips as its our favorite hotel and also a ASR member of the hotel chain. However, this recent stay was deeply disappointing.||As per our usual habit, I made our booking well in advance—about a month before our arrival—to secure a studio unit, which is ideal for just the two of us. Upon check-in, we were informed that we had been "upgraded" to a two-bedroom unit, which we neither requested nor needed. I politely insisted on staying in the studio unit I had originally booked, only to be told that the hotel was fully booked. This explanation did not sit well with me, as I had secured my reservation early.||On our previous stay with family, we booked a three-bedroom unit, which made sense as we were a group. But this time, it was just the two of us—why would we need a two-bedroom unit? And if the hotel was supposedly fully booked, how was a larger room available while the one I had reserved was not? This reasoning felt completely unjustified.||Reluctantly, we accepted the two-bedroom unit, but from the moment we stepped in, we felt extremely uncomfortable—there was an unsettling atmosphere in the room. Hoping to shake off the feeling, we went out for a while, but upon returning, the uneasiness remained.||Feeling increasingly distressed, I reached out to the front desk once again and firmly requested the room I had initially booked. Thankfully, at 10 PM, Fernando, who was on the night shift, attended to us and managed to arrange a smaller room. Although it was on a smoking floor, which was far from ideal—especially as I am asthmatic—I accepted it because staying in the two-bedroom unit was simply not an option. Despite the circumstances, I truly appreciate Fernando’s effort and assistance at that hour.||My main concern is this: why was my original booking not honored, despite making it well in advance? How can the hotel claim to be fully booked when I had a confirmed reservation? As a loyal member of the hotel chain, this experience was incredibly frustrating and unacceptable.||I sincerely hope Ascott improves its room allocation system and respects reservations made by its...

Dear Sir/Madam,

I am writing to express my heartfelt appreciation and admiration for the outstanding service provided by Miss Neta Paradila Santri at your café. Over the past few months, my colleagues and I have had the pleasure of visiting your establishment, and Miss Santri's exceptional qualities have truly stood out.

From the moment we entered the café, Miss Santri greeted us with a warm and genuine smile that instantly brightened our day. Her politeness and cheerfulness created a welcoming atmosphere that made us feel valued as customers. It is evident that she takes great pride in her work and genuinely cares about the experience of each and every individual who walks through the café's doors.

What impressed us the most was Miss Santri's remarkable memory and attention to detail. Despite the numerous customers she serves, she never fails to remember our regular drinks and food preferences. It is truly remarkable how she proactively prepares our orders without even needing to ask. This level of personalized service goes above and beyond our expectations and has made our visits to the café truly memorable.

It is clear that Miss Santri is an invaluable asset to your company. Her exceptional customer service skills, coupled with her positive attitude and strong work ethic, have undoubtedly contributed to the success of your café. She has created a loyal customer base through her dedication and professionalism, and I believe she is deserving of recognition and appreciation.

Please convey my sincerest gratitude to Miss Neta Paradila Santri for consistently providing outstanding service. Her commitment to excellence reflects positively on your company and sets a benchmark for exceptional customer service. I look forward to continuing to visit your café and experiencing the exceptional service that Miss Santri consistently delivers.

Thank you once again for employing such an exceptional individual. I wish you and your team continued success in the future.

Yours...

There are 3 Ascott properties in Jakarta if I'm not wrong. This one is located behind Grand Indonesia Mall in Jl.Kebon Kacang. Very close to Bundaran HI. I Stayed for a night in 3 bedrooms suite apartment for a short family staycation. The 3 bedrooms apartment is very spacious and comfy for family. It has 2 rooms with king & queen size bed, and 1 room with twin bed configuration. Kitchen with standard utensils and maid room + bathroom (although no bed in the maid bedroom). Living room and dining room has an open concept design with a large window along the room, make the living room and dining room feels bright and comfy. Actually some part of the rooms feel a little bit old, especially the bathroom but still feels luxurious. Drinking water provided with in-kitchen water dispenser and there is also a large refrigerator, microwave and induction stove. It is a fully utilized kitchen although the utensil and dining ware is a little bit limited.

The furnish in the bedroom is a little bit basic and there is some empty spot that looks a little bit awkward, TV also a little bit in small size and the TV channel has quite a lot of noise.

But despite some of the downside mentioned above, the overall experience was still a very satisfactory ones.

It is great for family gathering or friends reunion and staycation.

Unfortunately during the stay I didn't have a chance to try the facilities as it was during covid-19 pandemic.

I would recommend for you to request room in higher floor to get...